SupportSmith v2 offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician's side nor Customer's.
Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.
SupportSmith v2 uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.
SupportSmith v2 provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!
The new version includes several new features:
New Remote Support Tools
* Remote Shell and Port Forwarding
* Remote PC System Information
New Administrative Tools
* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management
New Security and Privacy Tools
* Active Directory Authentication
* Remote Tool Access Rules
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