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CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
PCWin Note:
CentreDesk Group 4.000 download version indexed from servers all over the world. There are inherent dangers in the use of any software available for download on the Internet.
PCWin free download center makes no representations as to the content of CentreDesk Group version/build 4.000 is accurate, complete, virus free or do not infringe the rights
of any third party. PCWin has not developed this software CentreDesk Group and in no way responsible for
the use of the software and any damage done to your systems. You are solely responsible for adequate protection and backup of the data and equipment used in connection with using software CentreDesk Group.
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Platform: Windows 2000, Windows 2003, Windows 98, Windows Me, Windows NT, Windows XP
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