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Public Folder HelpDesk for Outlook

Public Folder HelpDesk for Outlook 9.2.5

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access. Download Public Folder HelpDesk for Outlook by kalmstrom.com Outlook Solutions

Language:	English, German, French, Italian, Spanish, Swedish, Czech, Danish, Polish, Portuguese, Turkish, Finnish, Greek
Publisher:	kalmstrom.com Outlook Solutions
License:	Shareware
Price:	USD $690.00, EUR500
Filesize:	6.8 MB
Date Added:	02/11/2008

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

PCWin Note: Public Folder HelpDesk for Outlook 9.2.5 download version indexed from servers all over the world. There are inherent dangers in the use of any software available for download on the Internet. PCWin free download center makes no representations as to the content of Public Folder HelpDesk for Outlook version/build 9.2.5 is accurate, complete, virus free or do not infringe the rights of any third party. PCWin has not developed this software Public Folder HelpDesk for Outlook and in no way responsible for the use of the software and any damage done to your systems. You are solely responsible for adequate protection and backup of the data and equipment used in connection with using software Public Folder HelpDesk for Outlook.

Rating: 5 Stars

Platform: Windows 2000, Windows 2003, Windows XP

Category: Business & Finance / MS Office Addons

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