Free Downloads: Call Center Evaluation Tools

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides Tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

ASLogger Call Recorder and Voice logger software has the ability to record multiple line types such as analog, proprietary digital PBX, T1/E1, ISDN, PRI, BRI, and VoIP lines.

ASLogger is a reliable, easy-to-use, easy-to-configure Call recording and Voice logging software solution designed for small to large business environments. Our Call Recording and Voice logging software has the ability to record multiple line types such as analog, proprietary digital PBX, T1/E1, ISDN, PRI, BRI, and VoIP lines. Browser based solution. Recorded Calls...

Category: Utilities / Misc. Utilities
Publisher: Ahmad Software Technologies, License: Shareware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Rander is CTI software integrated with Panasonic PBX. Your company can work far more effectively with Rander as it gives you basic CTI call center functionality.

Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication Tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic Call Center functionality. Your employees can handle more calls in...

Category: Business & Finance
Publisher: Ranat, License: Shareware, Price: USD $149.00, File Size: 2.4 MB
Platform: Windows

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

The events of S.

The events of S.T.A.L.K.E.R.: Call of Pripyat unfold shortly after the end of S.T.A.L.K.E.R.: Shadow of Chernobyl. Having discovered about the open path to the Zone Center, the government decides to hold a large-scale military "Fairway" operation aimed to take the CNPP under control.

Category: Multimedia & Design / Multimedia App's
Publisher: GSC Game World, License: Freeware, Price: USD $0.00, File Size: 423.2 MB
Platform: Windows

Message Mirror is one of the tools you must have on your phone.

Message Mirror is one of the Tools you must have on your phone. Message Mirror can help you:
- Find deleted messages and Call log.
- Backup messages and Call log.
- Secrete private messages.

Message Mirror monitors all incoming and outgoing messages (SMS and MMS) and Call activities on your phone and backups them in a database. The database is a...

Category: Internet / Communications
Publisher: Wisware Software Technologies Studio, License: Shareware, Price: USD $11.00, File Size: 340.0 KB
Platform: Windows

Clear Focus Call Centre is completely free call centre software for SME?

Clear Focus Call Centre is completely free Call centre software for SME?s. With powerful reporting Tools, multi-user capabilities and robust design Clear focus Call Centre provides a useful cost free solution.

Category: Business & Finance / Applications
Publisher: bespoke-software-solutions.co.uk, License: Freeware, Price: USD $0.00, File Size: 2.8 MB
Platform: Windows

Automatically schedule up to 25 doctors to 5 daily calls each day for up to a year with Excel. Call preferences and qualifications are combined with doctor availability and call history each day to randomly select who is assigned to each call.

Automatically schedule up to 100 doctors to 10 daily calls each day for up to a year with Excel. Call preferences and qualifications are combined with doctor availability and Call history each day to randomly select who is assigned to each Call. Holiday and weekend calls, as well as weekday calls are evenly and fairly distributed to all of your doctors throughout the year....

Category: Business & Finance
Publisher: Shift Schedules, License: Shareware, Price: USD $299.00, File Size: 2.3 MB
Platform: Windows

TapiRex caller id software shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.

TapiRex caller id software shows a contact for an incoming phone-Call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ...). The program can even show incoming calls on any telephone plugged to any computer in your network (client-server mode). Any developer can extend the program...

Category: Internet / Internet Phone and Teleconferencing
Publisher: Scavix Software Ltd. & Co. KG, License: Shareware, Price: USD $26.90, EUR19.9, File Size: 4.0 MB
Platform: Windows

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor Call-Center agents. Save time and money managing your recordings. Easily save and review recorded...

Category: Utilities / System Utilities
Publisher: Cyber Futuristics India Pvt.Ltd., License: Shareware, Price: USD $14.95, File Size: 2.6 MB
Platform: Windows

Call Biller for Skype is a plug-in or add-ons for Skype.

Call Biller for Skype is a plug-in or add-ons for Skype. Call biller for skype is very useful to those who are using Skype credit calls frequently for Skype calling.

Call Biller for Skype has good features. Call Biller for Skype shows charges of every calls. Hence one can keep track of Call charges spent on any particular Skype User.
...

Category: Internet / Communications
Publisher: Narola Infotech, License: Demo, Price: USD $0.00, File Size: 814.0 KB
Platform: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.

Axon is a virtual PBX designed to manage calls within a business or Call Center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced...

Category: Business & Finance
Publisher: NCH Swift Sound Software, License: Freeware, Price: USD $0.00, File Size: 323.2 KB
Platform: Windows, ME, NT 4.x, XP, 2000, 2003, Vista

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

Guide Tool is a Windows Media Center guide management application.

Guide Tool is a Windows Media Center guide management application.

Main features:

- Local and remote guide management
- Lineup customization backup and restore
- Channel name and number edition
- Restoration of previously edited channel names and numbers
- Modification of channels’ visibility
- Automated subscribing to guide...

Category: Audio / Audio Players
Publisher: 1geek1tool, License: Freeware, Price: USD $0.00, File Size: 58.4 KB
Platform: Windows

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving management and reporting.

CENTIUM CCS reducing hold times, letting...

Category: Internet / Communications
Publisher: Centium Software Sdn, License: Demo, Price: USD $0.00, File Size: 8.3 MB
Platform: Windows

Q7Goodies Evaluation Version.

Q7Goodies Evaluation Version. The Evaluation version contains static and dynamic libraries for Visual C++ and QtCreator. It is fully functional but works only for 30 days and appends the 'Q7Goodies' string to window title, thumbnail title and jump list entries. The distribution includes two sample applications and their source code

Category: Software Development / Components & Libraries
Publisher: Strix Code, License: Demo, Price: USD $199.95, File Size: 0
Platform: Windows

VirusKeeper 2009 Pro Evaluation 9.

VirusKeeper 2009 Pro Evaluation 9.0 is a 30 day Evaluation version of this antivirus.

The features available in this product are real-time shield, behavioural analysis, automatic and traditional antivirus scanner, real-time protection of sensitive files belonging to the system, protection for Messenger, ProcessWatch II advanced memory analysis Tools and...

Category: Security & Privacy / Anti-Virus Tools
Publisher: AxBx, License: Shareware, Price: USD $0.00, File Size: 24.4 MB
Platform: Windows