Free Downloads: Call Center Excel Reports

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call Reports, providing protection from prosecution for occasional, accidental...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

Use it to generate reports with your business data by transforming Excel into a powerful reporting engine.

Use it to generate Reports with your business data by transforming Excel into a powerful reporting engine. Using the Office Connector add-in, Excel becomes the environment in which you design Reports and run Reports. Use your existing Excel skills to produce highly effective and interactive results including:

-Business intelligence...

Category: Utilities / System Utilities
Publisher: Event 1 Software, Inc, License: Shareware, Price: USD $85.00, File Size: 23.1 MB
Platform: Windows

SMDR+ call logging and reporting software for IP telephone systems.

SMDR+ Call logging and reporting software for IP telephone systems. Includes a number of preset Reports as well as an easy to use designer to create custom Reports. SMDR+ also features a mapping feature that allows it to be used with almost any telephone system that supports SMDR Call accounting. If you are looking for free, featured Call logging this is for you!

Category: Internet / Communications
Publisher: Steven Baxter, License: Freeware, Price: USD $0.00, File Size: 5.9 MB
Platform: Windows

Excel Report Builder is a flexible report generator for Microsoft Excel that creates reports in xls format.

Excel Report Builder is a flexible report generator for Microsoft Excel that creates Reports in xls format. The program allows to create from, columnar and complex master-detail Reports. Excel Report Builder can execute SQL statements, get data from different databases and put it into report using Excel report template file. Software allows creating...

Category: Business & Finance / MS Office Addons
Publisher: Report Merge, License: Shareware, Price: USD $49.95, File Size: 4.1 MB
Platform: Windows

Automatically schedule up to 25 doctors to 5 daily calls each day for up to a year with Excel. Call preferences and qualifications are combined with doctor availability and call history each day to randomly select who is assigned to each call.

Automatically schedule up to 100 doctors to 10 daily calls each day for up to a year with Excel. Call preferences and qualifications are combined with doctor availability and Call history each day to randomly select who is assigned to each Call. Holiday and weekend calls, as well as weekday calls are evenly and fairly distributed to all of your doctors throughout the...

Category: Business & Finance
Publisher: Shift Schedules, License: Shareware, Price: USD $299.00, File Size: 2.3 MB
Platform: Windows

ActiveXLS is the .

ActiveXLS is the .Net and Java component to read and write Microsoft Excel files
1. export, import and format MS Excel Reports
2. Microsoft Excel not required
3. avoid nightmares caused by OLE/ADO
4. minimize server load
5. make your job easier
6. increase user satisfaction with Excel Reports
7. get results in minutes

Category: Software Development / Components & Libraries
Publisher: ActiveXLS, License: Commercial, Price: USD $295.00, File Size: 10.6 MB
Platform: Windows, Mac

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

Deliver workload forecasts.

Deliver workload forecasts. Best suited for Call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting. Get customizable Reports with hour, half-hour and...

Category: Business & Finance / Project Management
Publisher: lokad.com, License: Freeware, Price: USD $0.00, File Size: 573.4 KB
Platform: Windows

Avalio Task Scheduler is component can be used in any application that can call ActiveX components.

Avalio Task Scheduler is component can be used in any application that can Call ActiveX components. It includes ASP, IIS, MS Word, Access, Excel and many others. Avalio Task Scheduler gives you ability to manage required tasks according to schedule. The component can be used to create Reports, update site content, Call ASP pages at particular time, check if...

Category: Software Development / Tools & Editors
Publisher: Avalio Inc, License: Commercial, Price: USD $12.95, File Size: 410.0 KB
Platform: Windows

Excel Reporter is an OPC Client for Excel that transforms Excel into a reporting tool for your process and equipment data.

Excel Reporter is an OPC Client for Excel that transforms Excel into a reporting tool for your process and equipment data. Connect to any real-time (OPC DA) or historical (OPC-HDA) data source. Sample Reports make getting started a snap. Easily create production, quality and performance Reports. OPC Excel Reporter is an out-of-the-box solution that is...

Category: Business & Finance / Business Finance
Publisher: Matrikon Analytics, License: Shareware, Price: USD $595.00, File Size: 14.0 MB
Platform: Windows

WhoCalls will use your modem to detect the CallerID of a calling party.

WhoCalls will use your modem to detect the CallerID of a calling party. Caller ID (caller identification or CID, and more properly calling number identification CNID, also known as CLID:calling line identity or CLIP:calling line identification presentation) is a telephone service that transmits the caller number to the called party telephone equipment during the ringing signal or when the...

Category: Internet / Dial-up & Connectivity
Publisher: MAW Software Ltd., License: Shareware, Price: USD $20.00, File Size: 2.6 MB
Platform: Windows

Converts spreadsheets to web pages that work like Excel. Sends forms to your Inbox. Use menus, calendars, check boxes etc. Put your expense reports, surveys, order forms, financial and engineering calculators on the web. Supports live charts.

SpreadsheetConverter is an add-on to Microsoft Excel that converts your spreadsheet to a good-looking live web page. Upload the web page to your website and your spreadsheet is immediately available on the web. Add a Send button and test-drive the free form-to-Inbox service - it's so easy! With SpreadsheetConverter, anyone can create a calculating order form that can be...

Category: Business & Finance / Spreadsheets
Publisher: Framtidsforum I&M AB, License: Shareware, Price: USD $97.00, File Size: 8.4 MB
Platform: Windows

Create Excel reports without Excel being installed on the server. Add Excel spreadsheets from lists of class objects, DataTables, and CSV Files. Intelligent default formatting for .NET data types. Download a free trial today.

Create Excel Reports without Excel being installed on your PC. No dependency on Excel whatsoever. Create spreadsheets from lists of class objects, CSV files, and DataTables with a single line of code. Intelligent default formatting for .NET types. Ability to override formatting with Excel format or a custom .NET format. Special handling for the header,...

Category: Software Development / Components & Libraries
Publisher: Kellerman Software, License: Shareware, Price: USD $119.99, File Size: 3.2 MB
Platform: Windows

Excel spreadsheet for assigning up to 5 daily calls to 30 doctors for one year. Companion spreadsheet for 10 calls and 60 doctors. Creates vCalendar file for your PDA, Smart Phone and Outlook Calendar.

The Doctors Call Scheduler Excel spreadsheet schedules doctor's daily calls for a full year. It was developed with the assistance of a doctor responsible for scheduling 30 doctors to 5 calls per day for an anesthesiology clinic. You simply specify the doctor's names and the number of doctors that need to be on Call each day of the week. You then proceed to assign first...

Category: Business & Finance
Publisher: Shift Schedules, License: Shareware, Price: USD $199.00, File Size: 2.7 MB
Platform: Windows, Mac

eXcelator CTR is a powerful Excel Add-In. We can call it Cells Text Remover in short CTR. It removes text from Excel Cells with different criteria and conditions. With eXcelator CTR you can process as many cells as you want in a single process.

eXcelator CTR is a powerful Excel Add-In. We can Call it Cells Text Remover in short CTR. It removes text from Excel Cells with different criteria and conditions. With eXcelator CTR you can process as many cells as you want in a single process. It is designed to give you a user friendly environment with lightning speed and quality results. It saves your precious time and...

Category: Business & Finance / Word Processing
Publisher: Technocom, License: Shareware, Price: USD $29.95, EUR22.95, File Size: 532.6 KB
Platform: Windows

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

With this Office add-in, you can easily open multiple documents in a single window, using tabs for switching sets of Workbooks.

With this Office add-in, you can easily open multiple documents in a single window, using tabs for switching sets of Workbooks. It is compatible with Microsoft Excel 2003, Excel 2007 and Excel 2010 (32 / 64 bit).
Workbook Tabs for Excel features a powerful setting Center. Here you may configure all Workbook Tabs for Excel settinigs, such as: To...

Category: Business & Finance / MS Office Addons
Publisher: Detong Technology Ltd., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows