Free Downloads: Call Center Forecasting

License:  All 1 2 | Free

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Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows



Call Center Manager Screenshot
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Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

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Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Shareware
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Rander is CTI software integrated with Panasonic PBX. Your company can work far more effectively with Rander as it gives you basic CTI call center functionality.

Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic Call Center functionality. Your employees can handle more calls in the same...

Category: Business & Finance
Publisher: Ranat, License: Shareware, Price: USD $149.00, File Size: 2.4 MB
Platform: Windows

Shareware
Request Tracker Screenshot
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For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

PrettyMay Call Center for Skype Screenshot
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PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Advanced Call Center Screenshot
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An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

Axon Virtual PBx System Screenshot
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Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.

Axon is a virtual PBX designed to manage calls within a business or Call Center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced...

Category: Business & Finance
Publisher: NCH Swift Sound Software, License: Freeware, Price: USD $0.00, File Size: 323.2 KB
Platform: Windows, ME, NT 4.x, XP, 2000, 2003, Vista

Shareware
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Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse.

Easy-to-use Contact Manager for small business and home users that organizes your personal Call Center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet to your...

Category: Business & Finance / Applications
Publisher: Sitex Ltd., License: Shareware, Price: USD $20.00, File Size: 1.5 MB
Platform: Windows

Freeware
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cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

Shareware
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cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

Freeware
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Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Freeware
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The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.

The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.The TeamMax Agent is set up so that the user can access all commands from the Agent toolbar at
the bottom of the screen.

Category: Internet / Communications
Publisher: Acarda Technologies Limited, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows

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CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving management and reporting.

CENTIUM CCS reducing hold times, letting...

Category: Internet / Communications
Publisher: Centium Software Sdn, License: Demo, Price: USD $0.00, File Size: 8.3 MB
Platform: Windows

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Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

Freeware
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rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
Skype Recorder Screenshot
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AthTek Skype Recorder concentrates on providing best quality Skype calls recording services. It performs as HD video recorder and audio recorder in the Skype call. Both private and commercial uses are supported.

AthTek Skype Recorder concentrates on providing best quality Skype calls recording services. It works on Windows XP, Vista, Win7 and Win8. It can be used as an automatic answer machine or a parental control tool with its advanced settings. It has been awarded as THE BEST SKYPE RECORDER by thousands of users. If you are looking for a solution to easily record Skype calls in high-quality, AthTek...

Category: Internet / Chat
Publisher: skype-record.com, License: Shareware, Price: USD $29.95, EUR25, File Size: 5.6 MB
Platform: Windows

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Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor Call-Center agents. Save time and money managing your recordings. Easily save and review recorded...

Category: Utilities / System Utilities
Publisher: Cyber Futuristics India Pvt.Ltd., License: Shareware, Price: USD $14.95, File Size: 2.6 MB
Platform: Windows

StromaSoft CRM Customer Service Helpdesk - Outlook Edition Screenshot
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StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using...

Category: Business & Finance
Publisher: StromaSoft Ltd, License: Shareware, Price: USD $199.00, File Size: 14.3 MB
Platform: Windows

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4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, call centers, SMB's and residential users.

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, Call centers, SMB's and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a company office. 4PSA VoipNow Express free edition offers standard PBX features and supports up to ten phone...

Category: Internet / SMS
Publisher: Rack-Soft SRL, License: Freeware, Price: USD $0.00, File Size: 3.0 KB
Platform: Linux

Mizu Webphone Screenshot
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The Mizu WebPhone is a lightweight SIP standard based VoIP web phone software implemented as a java applet that can be run from webpages

The Mizu browser Webphone (WebSIPPhone) is a lightweight standard based VoIP phone that can be run from the browsers, embeddable in your website. Based on the industry standard SIP protocol, it is compatible with all VOIP devices and services. It can Call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your...

Category: Software Development
Publisher: Mizutech S.R.L, License: Demo, Price: USD $500.00, USD500, File Size: 3.2 MB
Platform: Windows, Mac, Linux, Handheld/Mobile Other, OpenVMS, Unix, Other, Java

Download Payroll Software Screenshot
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Highly recommended download payroll software to manage employs working time table along with recording leave details, shift schedule, salary information, tour and training plan etc in any business sector like IT, retail, healthcare, hotels etc.

Website provides advanced download payroll software of business standard to generate multiple employs daily or weekly working reports along with salary report, casual or sick leave details, tour and training information, shift report, etc in an easy way without any complex paper work. Staff scheduler program provides advanced feature to generate monthly payroll slip of employs with customize...

Category: Business & Finance / Inventory Systems
Publisher: Download payroll software, License: Shareware, Price: USD $45.00, INR2369, File Size: 7.4 MB
Platform: Windows

Shareware
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DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, s

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales Forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and...

Category: Business & Finance / Applications
Publisher: DEK Software International, License: Shareware, Price: USD $595.00, File Size: 29.3 MB
Platform: Windows

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DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product man

DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales Forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip...

Category: Business & Finance / Applications
Publisher: DEK Software International, License: Shareware, Price: USD $595.00, File Size: 34.4 MB
Platform: Windows, Linux

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Features:
-Recorded phone messages broadcasting.

Features:
-Recorded phone messages broadcasting.
Sending pre-recorded phone messages, the use of IVR listener's choice, follow the results, Call forwarding sales representative, checking for integrity and phone numbers.
-Mail broadcasting.
Sending of personal mails, for example: "To: Client name", smart defences for broadcasting using ISPs, ability...

Category: Internet / Communications
Publisher: Mekashron, License: Shareware, Price: USD $549.00, File Size: 1.1 MB
Platform: Windows

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License:  All 1 2 | Free