Free Downloads: Call Center Quality Evaluation Form Xls

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Call Center Manager Screenshot
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Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows



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Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

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Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Shareware
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Rander is CTI software integrated with Panasonic PBX. Your company can work far more effectively with Rander as it gives you basic CTI call center functionality.

Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic Call Center functionality. Your employees can handle more calls in the same...

Category: Business & Finance
Publisher: Ranat, License: Shareware, Price: USD $149.00, File Size: 2.4 MB
Platform: Windows

Shareware
Request Tracker Screenshot
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For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

PrettyMay Call Center for Skype Screenshot
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PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Advanced Call Center Screenshot
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An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

Axon Virtual PBx System Screenshot
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Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.

Axon is a virtual PBX designed to manage calls within a business or Call Center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced...

Category: Business & Finance
Publisher: NCH Swift Sound Software, License: Freeware, Price: USD $0.00, File Size: 323.2 KB
Platform: Windows, ME, NT 4.x, XP, 2000, 2003, Vista

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Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

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PDF 2Excel Converter is the fast, affordable way to create professional-quality documents in the popular XLS file format.

PDF 2Excel Converter is the fast, affordable way to create professional-Quality documents in the popular Xls file format. Its easy-to-use interface allows you to create Xls files by simply click the "Convert" button from PDF,creating documents which can be viewed on any computer .PDF to Excel Converter does not need any software such as adobe acrobat.Convert PDF...

Category: Business & Finance / MS Office Addons
Publisher: Technocom, License: Shareware, Price: USD $39.95, File Size: 5.7 MB
Platform: Windows

Shareware
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Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse.

Easy-to-use Contact Manager for small business and home users that organizes your personal Call Center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet to your...

Category: Business & Finance / Applications
Publisher: Sitex Ltd., License: Shareware, Price: USD $20.00, File Size: 1.5 MB
Platform: Windows

Freeware
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cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

Freeware
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Alborz is a reverse engineering toolkit that provides an interactive environment for recovery and evaluating the architecture of a software system, using the techniques for pattern-matching, data mining, clustering, and quality evaluation.

Alborz is a reverse engineering toolkit that provides an interactive environment for recovery and evaluating the architecture of a software system, using the techniques for pattern-matching, data mining, clustering, and Quality Evaluation. Alborz is a general purpose, extensible and robust toolkit in the software reverse engineering area.

Category: Business & Finance / Applications
Publisher: cas.mcmaster, License: Freeware, Price: USD $0.00, File Size: 13.3 MB
Platform: Windows

Shareware
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cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

Freeware
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Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Freeware
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The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.

The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.The TeamMax Agent is set up so that the user can access all commands from the Agent toolbar at
the bottom of the screen.

Category: Internet / Communications
Publisher: Acarda Technologies Limited, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows

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CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving management and reporting.

CENTIUM CCS reducing hold times, letting...

Category: Internet / Communications
Publisher: Centium Software Sdn, License: Demo, Price: USD $0.00, File Size: 8.3 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
Skype Recorder Screenshot
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AthTek Skype Recorder concentrates on providing best quality Skype calls recording services. It performs as HD video recorder and audio recorder in the Skype call. Both private and commercial uses are supported.

AthTek Skype Recorder concentrates on providing best Quality Skype calls recording services. It works on Windows XP, Vista, Win7 and Win8. It can be used as an automatic answer machine or a parental control tool with its advanced settings. It has been awarded as THE BEST SKYPE RECORDER by thousands of users. If you are looking for a solution to easily record Skype calls in...

Category: Internet / Chat
Publisher: skype-record.com, License: Shareware, Price: USD $29.95, EUR25, File Size: 5.6 MB
Platform: Windows

Freeware
Xls Viewer Screenshot
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Xls Viewer from FoxPDF lets you open, view Excel Xls,Xlsx and Rtf files as well as TXT files and it doesn't require Microsoft Excel. It can run as a desktop application in Windows.

Xls Viewer is a freeware that you can use to Open, view and print any Microsoft Office Excel( Xls ,Xlsx) document. It's a quick and convenient way to view Excel files on your computer. Xls Viewer from FoxPDF lets you open, view Excel Xls, Xlsx and Rtf files as well as TXT files and it doesn't require Microsoft Excel. It can run as a desktop application in...

Category: Business & Finance / Applications
Publisher: FoxPDF Software Inc, License: Freeware, Price: USD $0.00, File Size: 11.1 MB
Platform: Windows

Freeware
Xls Reader Screenshot
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Xls Reader from FoxPDF lets you open, view Excel Xls,Xlsx and Rtf files as well as TXT files and it doesn't require Microsoft Excel. It can run as a desktop application in Windows.

Xls Reader is a freeware that you can use to Open, view and print any Microsoft Office Excel( Xls ,Xlsx) document. It's a quick and convenient way to view Excel files on your computer. Xls Reader from FoxPDF lets you open, view Excel Xls, Xlsx and Rtf files as well as TXT files and it doesn't require Microsoft Excel. It can run as a desktop application in...

Category: Business & Finance / Applications
Publisher: FoxPDF Software Inc, License: Freeware, Price: USD $0.00, File Size: 11.1 MB
Platform: Windows

Freeware
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rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

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Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor Call-Center agents. Save time and money managing your recordings. Easily save and review recorded...

Category: Utilities / System Utilities
Publisher: Cyber Futuristics India Pvt.Ltd., License: Shareware, Price: USD $14.95, File Size: 2.6 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
Folder HelpDesk Screenshot
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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web form, manually or automatically. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. E-mail history, FAQ.

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and...

Category: Business & Finance / Business Finance
Publisher: kalmstrom.com Business Solutions, License: Shareware, Price: USD $2200.00, EUR1450, File Size: 23.1 MB
Platform: Windows

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Use this RFP Examination Form to jot down proposal evaluations and compare between the various bids and proposals in reply to the RFP.

Use this RFP Examination Form to jot down proposal evaluations and compare between the various bids and proposals in reply to the RFP. All you need is Microsoft Word, and you can easily enter your evaluations for each subcomponent and criteria based on the RFP requirements and specifications...

Category: Business & Finance / Project Management
Publisher: Methoda Computers, License: Freeware, Price: USD $0.00, File Size: 742.0 KB
Platform: Windows

AthTek Skype Recorder Screenshot
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AthTek Skype Recorder concentrates on providing high-quality Skype recording services in both audio and video formats. It automatically record Skype calls and save recordings as MP3, WMA, OGG, FLAC and AVI formats.

AthTek Skype Recorder concentrates on providing high-Quality Skype Call recording service. It works on Windows XP, Vista, Win7 and Win8 systems and help users to record Skype calls automatically. It has been awarded as THE MOST NEEDED MATE FOR SKYPE by thousands of users. If you are looking for a Skype recording software, AthTek Skype Recorder should be the final solution for you....

Category: Internet / Communications
Publisher: AthTek Software, License: Shareware, Price: USD $29.95, EUR25, File Size: 6.0 MB
Platform: Windows

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License:  All 1 2 | Free