Free Downloads: Call Center Workforce Management

timeware® is recognised as the UK’s leading developer of workforce management solutions incorporating human resources, attendance, absence management, access control and fire roll-call systems.

timeware® is recognised as the UK’s leading developer of Workforce Management solutions incorporating human resources, attendance, absence Management, access control and fire roll-Call systems.

With over 4600 installations across the UK, Ireland and West Africa, the timeware name is synonymous with reliability and innovation. Whether your...

Category: Business & Finance / Business Finance
Publisher: timeware (UK) Ltd, License: Shareware, Price: USD $1137.78, File Size: 11.1 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

Enjoy the freedom and flexibility of a hosted, web-based workforce management system.

Enjoy the freedom and flexibility of a hosted, web-based Workforce Management system. Access your data 24/7 from any location, while utilizing all the comprehensive functions of the most advanced time and attendance solutions without costly up-front investments.

Category: Utilities / Misc. Utilities
Publisher: Datamatics Management Services, Inc, License: Demo, Price: USD $0.00, File Size: 23.5 MB
Platform: Windows

Pendulum™ workforce management software electronically collects your employees' time using one or more input devices, calculates time, generates management reports and outputs data to payroll applications and service providers.

Pendulum™ Workforce Management software electronically collects your employees' time using one or more input devices, calculates time, generates Management reports and outputs data to payroll applications and service providers. This powerful time and attendance system supports an unlimited number of fixed, flexible or open shifts, and weekly, bi-weekly,...

Category: Business & Finance / Business Finance
Publisher: Acroprint, License: Shareware, Price: USD $124.99, File Size: 96.6 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

OfficeStatus is more than just an electronic in/out board - it provides an engaging, interactive workforce management and collaboration experience that you must try yourself to fully appreciate.

OfficeStatus is more than just an electronic in/out board - it provides an engaging, interactive Workforce Management and collaboration experience that you must try yourself to fully appreciate. OfficeStatus solves the problems associated with trying to keep track of who's in and who's out of the office, increasing productivity and decreasing costs

Category: Business & Finance / Business Finance
Publisher: Key Metric Software, LLC., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

Guide Tool is a Windows Media Center guide management application.

Guide Tool is a Windows Media Center guide Management application.

Main features:

- Local and remote guide Management
- Lineup customization backup and restore
- Channel name and number edition
- Restoration of previously edited channel names and numbers
- Modification of channels’ visibility
- Automated...

Category: Audio / Audio Players
Publisher: 1geek1tool, License: Freeware, Price: USD $0.00, File Size: 58.4 KB
Platform: Windows

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

ManagerAssistant is Windows based software that provides managers with a unified solution for employee performance and workforce management.

ManagerAssistant is Windows based software that provides managers with a unified solution for employee performance and Workforce Management. This software empowers managers to effectively track and evaluate the behavior, performance, and activities. From a single, easy to use application, ManagerAssistant software addresses employee Management tasks and processes including...

Category: Business & Finance / Small Business Tools
Publisher: ManagerAssistant, License: Shareware, Price: USD $99.00, File Size: 144.0 MB
Platform: Windows

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

The test version enables you to evaluate all functions of this workforce management software in full. You can simply order an upgrade when the trial phase ends.

ZePlanner is a Workforce Management software for any kind of company in the service industry. What does ZePlanner offer? - personnel allocation Management -quick and simple recording of orders -a clear and well-structured list of orders -easy assignment of orders to employees via drag&drop -a fully scalable and configurable timetable -shortcuts and context...

Category: Business & Finance / Personal Info Managers
Publisher: Zweieck OEG, License: Demo, Price: USD $299.00, EUR190, File Size: 1.6 MB
Platform: Windows, Mac, Linux

QZ School Management is a management software that turn your school,education center,learning center,kindergarden etc to more manageable.

QZ School Management is a Management software that turn your school,education Center,learning Center,kindergarden etc to more manageable.It consists of several modules that simplifies and electronically all the information under the roof.

Modules:
1) Dashboard
2) Staff
3) Student
4) Family
4) Absence
5) Events
6)Birthday
7) Waiting...

Category: Business & Finance / Database Management
Publisher: QZ Management, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows

Safescan Time Attendance is a solution to workforce management which increases your staffs’ productivity and decreases costs.

Safescan Time Attendance is a solution to Workforce Management which increases your staffs’ productivity and decreases costs. It caters for an unlimited number of employees and serves as an advanced employee database as well.

This easy-to-install and simple-to-use software application not only improves and simplifies your payroll and employee record...

Category: Business & Finance / Database Management
Publisher: SAFESCAN, License: Shareware, Price: USD $0.00, File Size: 2.6 MB
Platform: Windows

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, call centers, SMB's and residential users.

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, Call centers, SMB's and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a company office. 4PSA VoipNow Express free edition offers standard PBX features and supports up to ten phone...

Category: Internet / SMS
Publisher: Rack-Soft SRL, License: Freeware, Price: USD $0.00, File Size: 3.0 KB
Platform: Linux

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving Management and reporting.

CENTIUM CCS reducing hold times,...

Category: Internet / Communications
Publisher: Centium Software Sdn, License: Demo, Price: USD $0.00, File Size: 8.3 MB
Platform: Windows

CleverCell Phone Manager is an easy-to-use program designed for an automatic logging and synchronization of your GSM phone data with PC. It also has handy multimedia center for pictures and melodies management. SMS sending support.

CleverCell Phone Manager is an easy-to-use logging, multimedia and synchronization software designed for mobile phones. Every cell phone owner can take advantage of using this software! Program can automatically log and synchronize data of your GSM phone with PC. It also has Multimedia Center for viewing pictures, playing melodies and loading games. Store all your important messages,...

Category: Utilities
Publisher: CleverCell Software, License: Shareware, Price: USD $24.95, File Size: 1.2 MB
Platform: Windows

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

ActiPOINT of COMIREL offers a comprehensive call management and contact management: Third-party-conference, managing 3 phones, call forwarding, call redirection. It indicate who calls. A click - a call. Extension modules for Outlook and Lotus Notes.

ActiPOINT of COMIREL offers a comprehensive Call Management and contact Management. It supports variously initiating of calls and reading all calls. ActiPOINT provides following telephony features: Third-Party-Conference, managing of 3 phones, line toggling, Call redirection, Call forwarding, lines/calls on hold. In Interaction with ActiPOINTserver can be...

Category: Home & Education
Publisher: COMIREL, License: Shareware, Price: USD $37.00, File Size: 1.7 MB
Platform: Windows

FSAirlines consists of two parts - the Flight Tracker and the Crew Center.

FSAirlines consists of two parts - the Flight Tracker and the Crew Center. The Flight Tracker records all the flight-information directly from your flightsimulator, generates a detailed flight-report and automatically transmits it to our online Virtual Airline Management System - the Crew Center.
The Crew Center provides you with important Management...

Category: Games / Simulations
Publisher: FSAirlines.net, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows