Free Downloads: Call Centre Processes Flow

License:  All 1 2 | Free

Shareware
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Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests.

Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business...

Category: Business & Finance / Applications
Publisher: T A Computing, License: Shareware, Price: USD $120.00, File Size: 3.9 MB
Platform: Windows, PDA



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Clear Focus Call Centre is completely free call centre software for SME?

Clear Focus Call Centre is completely free Call Centre software for SME?s. With powerful reporting tools, multi-user capabilities and robust design Clear focus Call Centre provides a useful cost free solution.

Category: Business & Finance / Applications
Publisher: bespoke-software-solutions.co.uk, License: Freeware, Price: USD $0.00, File Size: 2.8 MB
Platform: Windows

Freeware
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rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data Flow Through its transparent data Flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

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Outbound call centre software for individuals and call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses.

Outbound Call Centre software for individuals and Call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses. The software lets you search through an online telephone directory and Call everyone on the search result using your computer and a voice modem or internet phone. You can also import your own lists in CSV...

Category: Internet / SMS
Publisher: Voicenette Communications, License: Freeware, Price: USD $0.00, File Size: 1.9 MB
Platform: Windows

Shareware
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PhoneCalc is an advanced call-centre calculator, with all the standard call-centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.

PhoneCalc is an advanced Call-Centre calculator, with all the standard Call-Centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.

The summary display shows all the important statistics displayed within an easy-to-understand diagram of a simple Call-Centre. The...

Category: Internet / Communications
Publisher: Mitan Ltd., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

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Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

VersaSRS HelpDesk Screenshot
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FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'.

versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request Processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive...

Category: Business & Finance
Publisher: VersaDev, License: Freeware, Price: USD $0.00, File Size: 7.0 MB
Platform: Windows

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eTellicom VisualContact features :
- Screen pops
- User GUI configuration (queue announcements, recording etc)
- Call Back
- Multimedia queuing – Voice/Email/Fax (Web chat in development)
- Unlimited Queues/Agents<

eTellicom VisualContact features :
- Screen pops
- User GUI configuration (queue announcements, recording etc)
- Call Back
- Multimedia queuing – Voice/Email/Fax (Web chat in development)
- Unlimited Queues/Agents
- Agents skill based routing
- Agents can belong to any number of queues
- 3 levels of Call Centre agents

Category: Home & Education / Miscellaneous
Publisher: eTellicom, License: Freeware, Price: USD $0.00, File Size: 52.2 MB
Platform: Windows

Shareware
NewWayService Screenshot
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NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests (work orders / Jobs) in an efficient way.

NewWayService is the Help Desk software solution designed to maximise your service Centre or Call Centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders. With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to...

Category: Business & Finance
Publisher: OroLogic Inc., License: Shareware, Price: USD $227.00, File Size: 49.3 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
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MapIT Designer enables organisations/individuals to build an online self-help system, fault analysis system, online surveys et al.

MapIT Designer software guides users through complex legislation, procedures or workflows. This software from Hindin Solutions enables organisations/individuals to provide straight forward self-help and diagnosis systems for their users using a simple drag and drop designer. You can construct complex decision logic guiding users from HTML page to HTML page based on simple visual techniques such...

Category: Internet / Communications
Publisher: Hindin Solutions, License: Shareware, Price: USD $337.50, NZD437.52, File Size: 1.6 MB
Platform: Windows

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PresenTense Time Client is a network time client for Windows NT/2000/XP/2003/Vista.

PresenTense Time Client is a network time client for Windows NT/2000/XP/2003/Vista. It synchronizes your PC system clock to a network time server or local GPS. Supports e-mail and SysLog alarms, redundancy and and can be remotely managed by LanTime Analyser. Supports NTP4 and Free Run as required by NINA. Keeps your computer clock accurate within microseconds. PresenTense Time Client will...

Category: Internet / Tools & Utilities
Publisher: Bytefusion Ltd., License: Demo, Price: USD $39.95, File Size: 3.4 MB
Platform: Windows

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Our software provides an excellent technology platform for your customers to share their documents and data with your back-office in a secure, reliable and efficient manner.

Our software provides an excellent technology platform for your customers to share their documents and data with your back-office in a secure, reliable and efficient manner. The web enabled customer interface allows your customers to load data onto your servers is a secure environment. Each customer has an unlimited amount of unique logon ID?s and the user list can be managed either by the...

Category: Business & Finance / MS Office Addons
Publisher: Halogen Corporation (S) Pte. Ltd., License: Freeware, Price: USD $0.00, File Size: 4.1 MB
Platform: Windows

ManageEngine ADManager Plus Screenshot
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ManageEngine ADManager Plus simplifies enterprise-wide Windows Active Directory management from a central point. The ease-of-use, intuitive UI, the integrated helpdesk delegation and workflow management make it immensely useful for AD Administrators.

ManageEngine ADManager Plus is a wholesome yet simple-to-use, web-based Active Directory management solution that eases the day-to-day AD management tasks. The intuitive interface of the product gets rid of the monotony in using native AD tools. The products facilitates bulk-creation of AD objects with all properties including Exchange attributes all these either within a few clicks, or by...

Category: Utilities / System Utilities
Publisher: ZOHO Corp., License: Shareware, Price: USD $495.00, File Size: 32.0 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
Payroll Software Screenshot
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Payroll Software maintains multiple business sales and revenue details at one place. Staff scheduler program helps to reduces paper works, spreadsheets or other system to manage employee activity and records details employee attendance or leave.

Comprehensive employee planner software is beneficial for IT Company to records details of employee and easily manages employee shifts details including shifting time, duration without scheduling conflict. Payroll Software is a way to manages multiple companies details at one place and no need to use paper work. Staff management software is way to increase your business sales and revenue. is...

Category: Business & Finance / Presentation Tools
Publisher: Payroll software download, License: Shareware, Price: USD $49.00, INR2730, File Size: 4.7 MB
Platform: Windows

Shareware
Clockmate Screenshot
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is a multi-user international clock program.

is a multi-user international clock program. It displays as many clocks as you like with different time zones, different clock styles and different window styles all on one screen. It can be used as a time calculator or a screen saver as well.
Clockmate is right for you if you need to know the time of a city or a country instantly. If you are an international traveller or a telecommuter, or...

Category: Home & Education / Clocks
Publisher: Squares Solutions Company, License: Shareware, Price: USD $9.99, File Size: 36.8 MB
Platform: Windows

Freeware
Crib Sheet Screenshot
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Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics.

Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics. For example... Where medical staff need to paste stock texts into Meditech software. Where tele-sales staff need to view scripts. Where operators need to view graphics, drawings or texts, at help or support centers. Fast access is achieved by presenting the...

Category: Internet / Misc. Servers
Publisher: M8 Software(UK), License: Freeware, Price: USD $0.00, File Size: 4.5 MB
Platform: Windows, Other

Sequence Diagram Editor Screenshot
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Modeling tool that simplifies and speeds up the creation and maintenance of UML sequence diagrams and telecom/wrieless call flow diagrams. It automatically takes care of layout and formatting (across multiple pages if needed).

Sequence Diagram Editor simplifies the creation and maintenance of UML sequence diagrams and Call flows. It automatically takes care of layout and formatting (across multiple pages if needed) allowing you to easily create sequence diagrams much faster than with drawing programs or even generic UML tools. It supports additional drawing elements like states, actions, timers and scenarios....

Category: Software Development
Publisher: Effexis Software, LLC, License: Shareware, Price: USD $99.00, File Size: 6.8 MB
Platform: Windows

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The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computerls modem. This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver l...

The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computerls modem. This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls while youlre away from your desk, and allows you to navigate and return the calls with a single push of...

Category: Desktop Enhancements / Screensavers
Publisher: Oleg Afonin, License: Shareware, Price: USD $12.95, File Size: 384.0 KB
Platform: Unknown

Phone Call Recorder Screenshot
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All telephone conversations will be monitored and recorded after you install the program. Caller ID information will be logged as well.

Recording telephone conversations is essential nowadays. With a hard-copy of a telephone Call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your sound card, or a phone line. There is no record length limit.

Category: Audio
Publisher: Sound Recording Solutions Inc, License: Shareware, Price: USD $34.95, File Size: 337.1 KB
Platform: Windows

Shareware
Red Call Recorder Screenshot
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Would you like to record phone calls ? Red Call Recorder 1.1 is the perfect way ! this a must have tool: record, edit and save many hours of phone calls to a common compressed wave file (up tp 1.1KBps) - all with just a click of your mouse.

Would you like to record phone calls ? 'Red Call Recorder 1.1' is the perfect way. When accepting a Call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the Call, this will allow the Call to be heard by a third party- on speaker or...

Category: Audio
Publisher: Teley, License: Shareware, Price: USD $22.50, File Size: 920.8 KB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
e!Sankey Screenshot
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A software tool to easily create Sankey diagrams. Visualize material flows, energy or costs and display flow quantities in process systems. Useful for process engineers, professionals in energy management, waste, water, logistics and quality.

e!Sankey - a software tool to easily create Sankey diagrams. A Sankey diagram is a directional Flow chart where the magnitude of the arrows is proportional to the quantity of Flow. Sankey diagrams are a useful way of visualizing material flows, energy efficiency or costs. If you are a chemical engineer, an environmental engineer or process engineer, a professional in quality...

Category: Business & Finance / Presentation Tools
Publisher: ifu Hamburg GmbH, License: Shareware, Price: USD $99.00, EUR79, File Size: 8.5 MB
Platform: Windows

Code to Flow chart generator Screenshot
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Code to Flow chart generator is an automatic flow chart generator software , It can reverse engineering a program , create programming flowchart from code, mostly used on flowcharting a program and documenting source code .

Code to Flow chart generator is an automatic flowchart generator software , It can reverse engineering a program , create programming flowchart from code, It can generate Bmp,PNG ,Visio,Word,Excel and Powerpoint flowcharts document . supports C, C++, VC++, VB, VBA, Qbasic, VBScript, ASP, Visual C#, VB.NET, Visual J# .NET, VC++.NET, ASP.NET, Java, JSP, JavaScript, Delphi, Pascal,...

Category: Software Development
Publisher: FateSoft, License: Commercial, Price: USD $99.95, File Size: 1.2 MB
Platform: Windows

Shareware
Crystal FLOW for C Screenshot
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Crystal FLOW is extremely valuable for reviewing C/C++ source. It provides: Flowcharts from Source, Autoformatting, Project, Browsing, Visio/Jpg/Bmp export. State/Transition diagrams, custom-shapes Docs Edition: HTML docs with flowcharts, trees

*** Understand Code in Less Time *** Create Flowchart from Source Code with one click. Get a clear view of the code with Flowcharts. Inherited legacy code? A new member of the team? You will be up to speed in significantly less time. Verify correctness of function logic. Detect errors. Use Flowcharts to review and refactor code. Use Flowcharts for faster Code-reviews. Comment-based...

Category: Software Development
Publisher: SGV Sarc Inc, License: Shareware, Price: USD $249.00, File Size: 6.0 MB
Platform: Windows

Advanced Call Center Screenshot
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An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice messages...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

Discounted Cash Flow Analysis Calculator Screenshot
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Discounted Cash Flow Analysis Calculator performs a quick analysis of 14 cash flow series using 5 different discount rates per series.

Discounted Cash Flow Analysis Calculator helps you with capital budgeting by simultaneously evaluating the cash Flow series of 14 projects against 5 different discount rates per project. For each of 14 cash Flow series, Discounted Cash Flow Analysis Calculator performs the following calculations: Initial Investment, Smallest Cash Flow, Largest Cash...

Category: Business & Finance / Applications
Publisher: TedCo Software, License: Shareware, Price: USD $69.95, File Size: 2.3 MB
Platform: Windows

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License:  All 1 2 | Free