Free Downloads: Customer Service Management

For over a decade IEA Software's Emerald Suite has been a leader in service provider billing, customer management, RADIUS/AAA and provisioning.

For over a decade IEA Software's Emerald Suite has been a leader in Service provider billing, Customer Management, RADIUS/AAA and provisioning. The Emerald Suite of products has been proven to be reliable, available, manageable and scalable. With thousands of installations around the globe, Emerald and RadiusNT/X manage millions of users worldwide.
Emerald is an...

Category: Business & Finance / Business Finance
Publisher: IEA Software, Inc., License: Shareware, Price: USD $1495.00, File Size: 16.5 MB
Platform: Windows

Save time and money with multi-user automated email response management. Respond to email in seconds! Email Responder analyzes mail, assigns it automatically, and selects the right pre-written templates to personalize replies.

Email Responder is a breakthrough product, bringing the benefits of Automated Email Response Management to enterprises of all sizes. Whether your organization has 1 employee or 1,000, you can speed up your email Customer Service process, reduce labor costs, and improve the quality of your Customer communication. Arriving email is automatically assigned to a...

Category: Internet / E-Mail Checkers
Publisher: DeskShare, License: Commercial, Price: USD $895.00, File Size: 14.2 MB
Platform: Windows

KennelMaster is dependable management software, backed up by first class customer service, giving you peace of mind.

KennelMaster is dependable Management software, backed up by first class Customer Service, giving you peace of mind.Monitor your business performance, and develop effective marketing strategies using KennelMaster's advanced business Management. Choosing the right Management software is a key decision for any dog kennel or cattery business.

Category: Business & Finance / Business Finance
Publisher: Copper Software Ltd, License: Shareware, Price: USD $0.00, File Size: 2.6 MB
Platform: Windows

The basic element of the Close Support application set is the Service Desk, a Windows application used by support or customer service personnel to manage service requests, incident reports and administration tasks.

The basic element of the Close Support application set is the Service Desk, a Windows application used by support or Customer Service personnel to manage Service requests, incident reports and administration tasks. The free to use Express Edition of the Service Desk provides for Management of organisations, people, tasks and calls and is ideally suited...

Category: Internet / Email
Publisher: Close Fit Software Limited, License: Freeware, Price: USD $0.00, File Size: 3.4 MB
Platform: Windows

Help desk software solutions from sitehelpdesk.

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT Service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset Management tools. Provides Customer support and account Management via your...

Category: Web Authoring / Web Design Utilities
Publisher: sitehelpdesk.com, License: Commercial, Price: USD $1.00, File Size: 292.0 KB
Platform: Windows

Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability.

Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, Customer retention and profitability. It starts with loading your shop properly with appointments and your customers making real-time on-line appointments. Most problems in the Service drive occur due...

Category: Business & Finance / Business Finance
Publisher: Autoeforms, License: Freeware, Price: USD $0.00, File Size: 4.1 MB
Platform: Windows

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web.

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT Service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset Management tools. All products are 100 percent web browser based. Shared open source code.

Category: Internet / Internet Phone and Teleconferencing
Publisher: sitehelpdesk.com, License: Demo, Price: USD $800.00, File Size: 10.7 MB
Platform: Windows, Pocket PC, Palm, BlackBerry, iPhone, iPod, iTouch, Java

Software to Manage a Small Service Business, complete customer management, scheduling, notes and estimates.

Software to Manage a Small Service Business, complete Customer Management, scheduling, notes and estimates. Includes integration for MapPoint, QuickBooks, and Microsoft Office.

Category: Business & Finance / Project Management
Publisher: SearTech, Inc., License: Commercial, Price: USD $249.00, File Size: 13.0 MB
Platform: Windows

Customer Marketing and Relationship Management Software (Strategic Analysis, Management); There is more value to your customer than the current sale.

Customer Marketing and Relationship Management Software (Strategic Analysis, Management); There is more value to your Customer than the current sale. If you can successfully identify your most valuable customers, acquire them, keep them and grow their purchases, you will generate significantly more value than with one-size-fits-all approach. Although many tools,...

Category: Business & Finance / Applications
Publisher: www.clickok.co.uk/CRM/pay.html, License: Shareware, Price: USD $25.00, File Size: 1.6 MB
Platform: Windows

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve Customer issues quickly, thereby delivering superior Customer support and taking Customer...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.3 MB
Platform: Windows, Linux

MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks.

MSP Center Plus is a remote Management software that enables managed Service providers (MSP) to remotely manage multiple Customer's desktops and networks. It offers remote desktop Management, remote network Management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).
Managing multiple customers leaves MSPs with no...

Category: Internet / Remote Access
Publisher: AdventNet, Inc., License: Demo, Price: USD $25.00, File Size: 86.0 MB
Platform: Windows

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve Customer issues quickly, thereby delivering superior Customer support and taking Customer...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.0 MB
Platform: Windows, Linux

MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks.

MSP Center Plus is a remote Management software that enables managed Service providers (MSP) to remotely manage multiple Customer's desktops and networks. It offers remote desktop Management, remote network Management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).
Managing multiple customers leaves MSPs with no...

Category: Internet / News Applications
Publisher: AdventNet, Inc., License: Demo, Price: USD $25.00, File Size: 86.0 MB
Platform: Windows

CRMadar 3.

CRMadar 3.0 is designed to give you the knowledge you need to develop and implement smarter Customer strategies and maximize Customer profitability. It is a powerful software solution for Customer Relationship Management, project Management, workflow Management, PIM for small and medium-size companies. The CRMadar application facilitates contact...

Category: Business & Finance / Personal Info Managers
Publisher: MADAR, License: Freeware, Price: USD $0.00, File Size: 3.7 MB
Platform: Windows

Service Desktop Pro is an integrated Business Information & Service Management Software.

Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. This tool can be extremely useful for all types of business managers for managing their day-to-day business activities. It's tightly integrated...

Category: Business & Finance / Applications
Publisher: Webtech Softwares & Services Ltd, License: Shareware, Price: USD $99.95, File Size: 18.9 MB
Platform: Windows

The Director's Assistant - Millennium Edition features:
- Sales Contract Management
- Forms Management
- Customer Account Maintenance
- Event Planning
- Decedent Management
- Trust Management
- Managemen

The Director's Assistant - Millennium Edition features:
- Sales Contract Management
- Forms Management
- Customer Account Maintenance
- Event Planning
- Decedent Management
- Trust Management
- Management Tools
- Comprehensive Reporting
- Export to Third-Party Accounting
- Bar Code...

Category: Business & Finance / Project Management
Publisher: Continental Computer Corp., License: Shareware, Price: USD $119.00, File Size: 41.6 MB
Platform: Windows

Built for Service is designed as a detailed transaction management tool for your daily service operations.

Built for Service is designed as a detailed transaction Management tool for your daily Service operations. Provides quotation and billing features, Customer Management, labor and material cost tracking. Built the data system to provide you with the sophisticated data entry and easy to use enviroment. Key features include printable quotations, subcontractor and...

Category: Business & Finance / Applications
Publisher: DarkStoneData, License: Shareware, Price: USD $50.00, File Size: 435.0 KB
Platform: Windows

Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident Management, knowledge base, email integration, language Management, reports and clear user-friendly interface are the features...

Category: Business & Finance
Publisher: Polar, License: Freeware, Price: USD $0.00, File Size: 9.5 MB
Platform: Windows

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

The Queuing Model will calculate the optimum number of Customer Service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average Customer Service rate, the cost to the business of Customer waiting time (Customer dissatisfaction), and the cost to operate Customer Service points....

Category: Business & Finance / Applications
Publisher: David Morcom, License: Shareware, Price: USD $27.00, File Size: 151.0 KB
Platform: Unknown

Vega SMB is a customer relationship management (CRM) for B2B business.

Vega SMB is a Customer relationship Management (CRM) for B2B business. Vega provides the tools and capabilities needed to create and easily maintain Customer information, from first contact through to purchase and post-sales. Vega SMB use Microsoft SQL database, and delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every...

Category: Business & Finance / Vertical Markets
Publisher: Vega SMB AS, License: Demo, Price: USD $0.00, File Size: 0
Platform: Windows

Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations.

Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office.

Category: Business & Finance / MS Office Addons
Publisher: Softlogic Innovations Pvt. Ltd., License: Shareware, Price: USD $29.95, File Size: 34.0 MB
Platform: Windows

The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.

The Web Help Desk is an affordable and intuitive web based help desk software for your Service desk software, Customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? ?or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software...

Category: Business & Finance / Applications
Publisher: MacsDesign Studio LLC, License: Freeware, Price: USD $0.00, File Size: 51.0 MB
Platform: Mac

Database management software that helps you to manage any kind of issues (project issues, customer service issues, help desk issues, ...)

Issue Tracking Organizer for Windows: simple database Management software that helps you to manage any kind of issues (project issues, Customer Service issues, help desk issues, ...). Includes several issue database templates to choose from. Very fast and easy data entry. Search, filter issues by any field. Sort issue records by any field. Several user-definable data...

Category: Business & Finance / Project Management
Publisher: PrimaSoft PC, License: Shareware, Price: USD $75.00, CAD75, File Size: 7.2 MB
Platform: Windows

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about Customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle,...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

Verax NMS is a highly scalable, integrated IT service assurance solution for cross-silos management & monitoring of networks, data centers, applications and clouds.

Verax NMS is a highly scalable, integrated IT Service assurance solution for cross-silos Management & monitoring of networks, data centers, applications and clouds. Verax NMS reduces costs of IT Service delivery, shortens downtimes and increases Customer satisfaction levels through streamlining processes of business Service Management, problem detection...

Category: Internet / Monitoring
Publisher: Verax Systems Corp., License: Demo, Price: USD $0.00, File Size: 473.2 MB
Platform: Unknown