Free Downloads: Service Level Agreements

License:  All 1 2 | Free

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
SupportCalls Screenshot
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The only ITIL guided helpdesk system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full fledged service provider. Supports SMS, Skype calls, hosted Exchange, SLA, Assets tracking.

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor...

Category: Business & Finance / MS Office Addons
Publisher: AssistMyTeam, License: Shareware, Price: USD $1500.00, File Size: 22.0 MB
Platform: Windows



Serio IT Service View Pro Screenshot
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Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.

Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.


Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those devices to you and your customers. You can examine and edit the log...

Category: Internet / News Applications
Publisher: Serio Ltd, License: Shareware, Price: USD $280.00, File Size: 5.6 MB
Platform: Windows

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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.3 MB
Platform: Windows, Linux

5 Stars5 Stars5 Stars5 Stars5 Stars Commercial
MrBOOT Screenshot
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Represents radically lower cost, high effect to install/update operating system or software.Provide speed,flexible, strong desktop service for client. Launch application with full power locally without affecting the performance of the other clients.

Benefits from streaming by MrBOOT . Instant Desktop software distribution eliminates the hidden management effort in an on-demand world . 1,000s of desktops can get the latest patch in the time that it takes to reboot . Eliminates the need to insure that patches/upgrades are appropriately applied to 1000s of desktops . Eliminates the need to make desk-side visits to 1000s of desktops...

Category: Security & Privacy / Access Control
Publisher: Shenzhen Caidone Technology Co.,Ltd, License: Commercial, Price: USD $30.00, File Size: 70 B
Platform: Windows, Linux

AdventnetManageEngine SupportCenter Plus Screenshot
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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.0 MB
Platform: Windows, Linux

Shareware
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Veeam Monitor leverages Veeam Business View™ to enable performance monitoring, alerting and reporting for virtual machine groups based on criteria such as business unit, department, location, purpose, service-level agreement or any other criter

Veeam Monitor leverages Veeam Business View™ to enable performance monitoring, alerting and reporting for virtual machine groups based on criteria such as business unit, department, location, purpose, Service-Level agreement or any other criteria you define.

This ability to perform business-centric monitoring helps to identify the business impact of a virtual...

Category: Security & Privacy / Access Control
Publisher: Veeam Software, Inc., License: Shareware, Price: USD $200.00, File Size: 3.1 MB
Platform: Windows

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This practical approach to facilitating common challenges facing modern organizations provides an intuitive solution to optimize service delivery and management.

This practical approach to facilitating common challenges facing modern organizations provides an intuitive solution to optimize Service delivery and management. IT departments can avoid slow, unmanaged Service which can be both damaging to their reputation and cause loss in productivity as well as easily provide statistics which help justify their cost.

By employing...

Category: Business & Finance / Business Finance
Publisher: Latitude Software, License: Demo, Price: USD $0.00, File Size: 62.1 MB
Platform: Windows

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The Priority Manager is a powerful escalation and service level agreement (SLA) management tool.

The Priority Manager is a powerful escalation and Service Level agreement (SLA) management tool. It can be used to automatically modify existing helpdesk jobs, send email to both staff and clients, and perform other actions relevant to your helpdesk environment.

By using the Priority Manager, the helpdesk can build up a rich set of escalation and Service...

Category: Business & Finance / Project Management
Publisher: PRD Software, License: Demo, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Advanced Time Reports Palm Screenshot
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Advanced Time Reports is a simple time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

ATR Palm is a simple time tracking & project management software for Palm OS based devices. ATR Palm can be synchronized with ATR Personal or ATR Professional with just one click, so you can keep track of all your activities on the run. It will help you increase your billable hours by better managing all your projects, clients and working hours on the go. Used by professionals and...

Category: Business & Finance
Publisher: Xpress Software Inc., License: Shareware, Price: USD $29.99, File Size: 304.4 KB
Platform: Palm

Advanced Time Reports Pocket Screenshot
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Advanced Time Reports is a simple time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

ATR Pocket is a simple time tracking & project management software for Palm OS based devices. ATR Palm can be synchronized with ATR Personal or ATR Professional with just one click, so you can keep track of all your activities on the run. It will help you increase your billable hours by better managing all your projects, clients and working hours on the go. Used by professionals and...

Category: Business & Finance
Publisher: Xpress Software Inc., License: Shareware, Price: USD $29.99, File Size: 6.7 MB
Platform: Pocket PC, Windows

WebWatchBot Website Monitoring Software Screenshot
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Constant monitoring is critical to ensuring your website and web-based applications are error free and performing with acceptable response times. WebWatchBot 6 is the leading software solution for performance monitoring and problem notification.

WebWatchBot 6 makes it easy to implement website and web-based application monitoring for response time, downtime and error conditions. View performance from the end user perspective and identify the impact of individual infrastructure components on response time. WebWatchBot uses an agent-less protocol, which means that nothing is installed on the server or network component being monitored....

Category: Internet / Monitoring
Publisher: ExclamationSoft, License: Demo, Price: USD $499.00, USD1199, File Size: 42.4 MB
Platform: Windows

Advanced Time Reports Personal Screenshot
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Advanced Time Reports is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

Advanced Time Reports Personal Edition is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential functions such as timesheet reporting and project management. Advanced Time Reports Personal...

Category: Business & Finance / Project Management
Publisher: Xpress Software Inc., License: Freeware, Price: USD $0.00, File Size: 6.7 MB
Platform: Windows

Advanced Time Reports Web Personal Screenshot
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Advanced Time Reports is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

Advanced Time Reports Personal Edition is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential functions such as timesheet reporting and project management. Advanced Time Reports Personal...

Category: Business & Finance
Publisher: Xpress Software Inc., License: Freeware, Price: USD $0.00, File Size: 1.3 MB
Platform: Windows

Freeware
Horizon CRM Screenshot
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Powerful CRM with links to Sage & Quickbooks with the following features :-Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre plus ..

Horizon is a powerful CRM with links to Sage & Quickbooks Features include Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base, Service Level Agreements, Customer asset tracking, RMA, Issue tracking...

Category: Business & Finance
Publisher: Visionbase Software Ltd, License: Freeware, Price: USD $0.00, File Size: 33.4 MB
Platform: Windows

Bello Network Monitoring WinGUI Screenshot
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bello network monitoring offers reliable network and website monitoring, web or windows user interface. Sensor types include PING, PORT, HTTP, HTTPS, Advanced HTTP (e.g. for content checks), HTTP Transaction, DNS, SMTP, POP3, SNMP, FTP and more.

Our on-demand monitoring Service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring Service periodically checks your website as well as your other servers. As soon as outages are discovered you will be notified via email, SMS/pager or ICQ message. For the free starter account the...

Category: Internet
Publisher: Paessler AG, License: Freeware, Price: USD $0.00, File Size: 1.3 MB
Platform: Windows

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Nimsoft Rackspace Cloud Monitor is a free standalone application that enables Rackspace customers to monitor performance and availability of their Rackspace servers while monitoring monthly resource usage to control cost.

Nimsoft Rackspace Cloud Monitor is a free standalone application that enables Rackspace customers to monitor performance and availability of their Rackspace servers while monitoring monthly resource usage to control cost. Dashboards display key performance metrics including server bandwidth, disk space, number of bytes in storage accounts and more. Thresholds can be set for each monitor so that...

Category: Internet / News Applications
Publisher: Nimsoft, License: Freeware, Price: USD $0.00, File Size: 13.5 MB
Platform: Windows

Freeware
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Provides users with an easy to follow Windows Wizard interface that allows them to send and retrieve media from an offsite vault.

Provides users with an easy to follow Windows Wizard interface that allows them to send and retrieve media from an offsite vault.
Users can set return dates or have Simple Management calculate the return dates automatically.
TapeTrack allows both retrospective and real-time Service Level reporting to ensure that all Service Level commitments have been...

Category: Utilities / Misc. Utilities
Publisher: TapeTrack, License: Freeware, Price: USD $0.00, File Size: 22.8 MB
Platform: Windows

Commercial
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The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes by establishing a standard, centralized information repository.

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of Service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best...

Category: Business & Finance
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $149.00, File Size: 39.2 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
Longitude Screenshot
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Heroix introduces its Longitude Hyper-V application to monitor Microsoft Hyper-V hypervisor. Longitude helps keep IT budgets in check by helping to locate and reduce virtual sprawl, over provisioning, and excess use of resources.

Heroix introduces its Longitude Hyper-V application to monitor Microsoft Hyper-V hypervisor. This follows the Heroix VMware vSphere performance monitoring application, which increased sales by 36 percent in a year. Longitude is a feature-rich, easy-to-use, affordable monitoring solution that companies use to track the health of their entire IT infrastructure: multiple operating systems, web...

Category: Utilities / Network
Publisher: Heroix, License: Shareware, Price: USD $399.00, USD140, File Size: 460.2 MB
Platform: Windows

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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals.

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template -...

Category: Business & Finance / Applications
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $149.00, File Size: 2.7 MB
Platform: Windows

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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals.

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:

- Service Level Agreement (SLA) Template
- Operational Level Agreement...

Category: Home & Education / Miscellaneous
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $129.00, File Size: 2.7 MB
Platform: Windows

Email Monitoring Service NA Screenshot
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SiteRecon providing email monitoring that continuously checks your mail server and subcomponents, such as virus protection and content filtering.

SiteRecon providing email monitoring that continuously checks your mail server and subcomponents, such as virus protection and content filtering. If mail is not being processed, SiteRecon will immediately alert your contacts list that a problem exists. SiteRecon offers the follow features to increase your uptime:

* SMTP monitoring at 15 and 30 minute intervals
* Instant notification...

Category: Web Authoring / Servers
Publisher: Information Solutions, Inc., License: Commercial, Price: USD $19.95, File Size: 1024 B
Platform: Windows

Shareware
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cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing Service in your call center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide detailed performance...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

Polar Help Desk Screenshot
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Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management, enables your organization to manage support services to your employees and customers through a help desk portal.

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Key advantages: - Incorporate proven Incident Management process based on...

Category: Business & Finance / CRM
Publisher: Polar, License: Demo, Price: USD $150.00, File Size: 16.8 MB
Platform: Windows

Chroniker for Availability Monitoring Screenshot
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Complete Monitoring and Reporting on Availability and Response Time of all network components (servers, applications, websites, routers, appliances, ports, etc. Also performs actual tests for response time on email, LDAP, DNS, databases, webservers

What Chroniker for Availability Monitors NodeWatch gives you complete view on the availability of your environment, Ping Check Routers, Switches, and other vital network components. Monitor Servers or any TCP Connect based application DNS, FTP, Web servers, Mail servers, and Application servers monitoring TaskWatch monitors response time of your applications by executing user defined...

Category: Utilities
Publisher: NRG Global, License: Shareware, Price: USD $329.00, File Size: 9.2 MB
Platform: Windows

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License:  All 1 2 | Free