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SupportCalls Screenshot
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The only ITIL guided helpdesk system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full fledged service provider. Supports SMS, Skype calls, hosted Exchange, SLA, Assets tracking.

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor...

Category: Business & Finance / MS Office Addons
Publisher: AssistMyTeam, License: Shareware, Price: USD $1500.00, File Size: 22.0 MB
Platform: Windows



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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, Sla Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.3 MB
Platform: Windows, Linux

Commercial
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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create Sla plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking &...

Category: Internet / Tools & Utilities
Publisher: WebGroup Media, LLC, License: Commercial, Price: USD $199.00, File Size: 3.7 MB
Platform: Windows, Linux

Free Network Config Generator Screenshot
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Our free Network Config Generator helps you quickly and easily change interface descriptions and configure VLANs, switch port security, NetFlow, IP SLA, CBQoS, QoS, EnergyWise, and other advanced network device features.

Our free Network Config Generator helps you quickly and easily change interface descriptions and configure VLANs, switch port security, NetFlow, IP Sla, CBQoS, QoS, EnergyWise, and other advanced network device features - all without ever opening the CLI! FEATURES: Boost network performance by activating hidden IOS features you've already paid for and save time by running advanced...

Category: Utilities / Network
Publisher: SolarWinds, License: Freeware, Price: USD $0.00, File Size: 496.1 MB
Platform: Windows

AdventnetManageEngine SupportCenter Plus Screenshot
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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, Sla Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.0 MB
Platform: Windows, Linux

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The Priority Manager is a powerful escalation and service level agreement (SLA) management tool.

The Priority Manager is a powerful escalation and service level agreement (Sla) management tool. It can be used to automatically modify existing helpdesk jobs, send email to both staff and clients, and perform other actions relevant to your helpdesk environment.

By using the Priority Manager, the helpdesk can build up a rich set of escalation and service level agreement...

Category: Business & Finance / Project Management
Publisher: PRD Software, License: Demo, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Commercial
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The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes by establishing a standard, centralized information repository.

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this...

Category: Business & Finance
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $149.00, File Size: 39.2 MB
Platform: Windows

Commercial
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ActiveFlash is a .NET component that provides plug-and-play Macromedia Flash support in any .NET-compatible application.

ActiveFlash is a .NET component that provides plug-and-play Macromedia Flash support in any .NET-compatible application. ActiveFlash’s easy-to-use classes provides full Flash support for all common functions including creating real SWF (Flash) files, shapes, buttons, text, text edits and sprites on-the-fly, monitoring and respond to application triggers and events, and adding full...

Category: Software Development
Publisher: Active Up SPRL, License: Commercial, Price: USD $295.00, File Size: 9.7 MB
Platform: Unknown

Network Equipment Performance Monitor Screenshot
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NEPM goes beyond polling-based monitoring to true downtime and event detection, tracking, and correction. Unique links reveal downtime or intrusion causes, while performance graphs highlight networked element throughput and error rate.

NEPM is a very general, highly configurable, two part software system that monitors any type of logged data from IP networked equipment and reports it via E-mail and web pages. Current conditions and history from systems based on Windows NT/2000 and UNIX can be tracked and reported. Most major server, switch and router systems can be monitored, without running agents on the target systems. Many...

Category: Internet
Publisher: Nova Software, License: Commercial, Price: USD $79.00, File Size: 2.6 MB
Platform: Windows, Linux, Unix

Chroniker for Availability Monitoring Screenshot
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Complete Monitoring and Reporting on Availability and Response Time of all network components (servers, applications, websites, routers, appliances, ports, etc. Also performs actual tests for response time on email, LDAP, DNS, databases, webservers

What Chroniker for Availability Monitors NodeWatch gives you complete view on the availability of your environment, Ping Check Routers, Switches, and other vital network components. Monitor Servers or any TCP Connect based application DNS, FTP, Web servers, Mail servers, and Application servers monitoring TaskWatch monitors response time of your applications by executing user defined...

Category: Utilities
Publisher: NRG Global, License: Shareware, Price: USD $329.00, File Size: 9.2 MB
Platform: Windows

Freeware
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rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence,...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Bello Network Monitoring WinGUI Screenshot
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bello network monitoring offers reliable network and website monitoring, web or windows user interface. Sensor types include PING, PORT, HTTP, HTTPS, Advanced HTTP (e.g. for content checks), HTTP Transaction, DNS, SMTP, POP3, SNMP, FTP and more.

Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you will be notified via email, SMS/pager or ICQ message. For the free starter account the monitoring...

Category: Internet
Publisher: Paessler AG, License: Freeware, Price: USD $0.00, File Size: 1.3 MB
Platform: Windows

Shareware
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Availability monitoring, alerting and reporting software. Automatically measure response time and trigger alerts when thresholds are broken. Easy to install, agent-less, Web based. Test from network layer, application layer, SNMP & OS perspectives.

CleverEye Suite monitors form six perspectives NodeWatch Monitor availability and response time of your servers, routers, switches and other systems from the network layer perspective. Monitor via ICMP/ Ping check and track any TCP Connect based application: DNS, FTP, Web servers, Mail servers (SMTP, IMAP, POP3). TaskWatch Monitor response time of your applications by executing user...

Category: Internet
Publisher: NRG Global, License: Shareware, Price: USD $99.00, File Size: 12.1 MB
Platform: Windows, Linux

PRTG Network Monitor Screenshot
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An advanced network monitoring solution to monitor network up/downtime, traffic and usage. Features include availability, performance, and bandwidth monitoring (SNMP, WMI, packet sniffing, NetFlow), instant alerts, reporting, failover clustering.

An advanced, easy-to-use monitoring solution for your entire network. The software's features include: up/downtime monitoring, traffic and usage monitoring, packet sniffing, failover clustering, in-depth analysis and concise reporting. A user-friendly web-based interface allows users to quickly auto-discover and configure the network devices and sensors they wish to monitor. All common methods...

Category: Internet / Monitoring
Publisher: Paessler AG, License: Freeware, Price: USD $0.00, File Size: 179.8 MB
Platform: Windows

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CentreDesk is a freeware multi-user help desk solution.

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that...

Category: Business & Finance / Applications
Publisher: Merging Technologies, License: Freeware, Price: USD $0.00, File Size: 6.1 MB
Platform: Windows

Shareware
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Download a free trial version of SolarWinds Orion VoIP Monitor: Need to extend the capabilities of Orion to VoIP traffic?

Download a free trial version of SolarWinds Orion VoIP Monitor: Need to extend the capabilities of Orion to VoIP traffic? VoIP Monitor enables you to measure and track the performance of voice quality across Wide Area Networks (WANs), where it matters most. Leveraging Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter, network latency,...

Category: Internet / Monitoring
Publisher: SolarWinds, License: Shareware, Price: USD $1195.00, File Size: 9.3 MB
Platform: Windows

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CentreDesk Corp is a multi-user help desk solution.

CentreDesk Corp is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use.Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are...

Category: Business & Finance / Applications
Publisher: Merging Technologies, License: Shareware, Price: USD $99.00, File Size: 5.4 MB
Platform: Windows

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CentreDesk Repair is a multi-user helpdesk repairs solution.

CentreDesk Repair is a multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs...

Category: Business & Finance / Applications
Publisher: Merging Technologies, License: Shareware, Price: USD $99.00, File Size: 5.4 MB
Platform: Windows

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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals.

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (Sla) Template - Operational Level Agreement (OLA) Template - IT Service...

Category: Business & Finance / Applications
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $149.00, File Size: 2.7 MB
Platform: Windows

Shareware
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The Engineer?

The Engineer?s Toolset has over 45 Network Management Tools and Utilities that relate to every area of networking. With the Engineers Edition Toolset from SolarWinds you get everything from availability monitoring to router management from security tools to bandwidth monitoring. SolarWinds will alert you of an outage and even provide the tools to isolate and resolve the problem. You never have...

Category: Internet / Monitoring
Publisher: SolarWinds.Net, License: Shareware, Price: USD $995.00, File Size: 92.1 MB
Platform: Windows

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Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.Core elements are: · Fast, easy call logging, easy call tracking, with the full history of all actions taken. · Easily assign logs to technicians· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and...

Category: Business & Finance / Applications
Publisher: Merging Technologies, License: Shareware, Price: USD $199.00, File Size: 9.9 MB
Platform: Windows

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TaskPool Screenshot
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TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Help desk), with partners (outsourcing), and bug tracking (development).

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request: use TaskPool to...

Category: Business & Finance / Applications
Publisher: DEK Software International, License: Shareware, Price: USD $495.00, File Size: 41.9 MB
Platform: Windows

SupportPortal Screenshot
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AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an...

Category: Business & Finance / Applications
Publisher: Escon Information Consulting, License: Demo, Price: USD $275.00, File Size: 2.8 MB
Platform: Windows, Linux

Adventnet ManageEngine ServiceDesk Plus Screenshot
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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities.

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 36.1 MB
Platform: Windows, Linux

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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals.

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:

- Service Level Agreement (Sla) Template
- Operational Level Agreement (OLA) Template...

Category: Home & Education / Miscellaneous
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $129.00, File Size: 2.7 MB
Platform: Windows

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License:  All 1 2 | Free