Email Responder

Commercial

Save time and money with multi-user automated email response management. Respond to email in seconds! Email Responder analyzes mail, assigns it automatically, and selects the right pre-written templates to personalize replies.

Email Responder is a breakthrough product, bringing the benefits of Automated Email Response Management to enterprises of all sizes. Whether your organization has 1 employee or 1,000, you can speed up your email customer service process, reduce...

StromaSoft CRM Customer Service Helpdesk - Outlook Edition

Shareware

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and...

Querybot Web Knowledgebase/FAQ

Shareware

Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly.

Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding...

VueChat Customer Service

Shareware

VueChat installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies.

VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows...

Queuing Model Excel

Shareware

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer...

Polar Help Desk

Commercial

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. ...

Group Mail Manager Premier

Shareware

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info.

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the...

Group Mail Manager Professional

Shareware

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info.

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the...

Polar Help Desk Free

Freeware

Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. ...

Customer Manager for Workgroup

Shareware

Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network.

Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have...

RealMetrics Client - Email Hosting

Freeware

RealMetrics performs over 110,000 tests per day against actual accounts established with email hosting providers to publish objective reports daily. Review the reliability, speed, and customers service performance of the top email hosting providers.

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Nesox Email Marketer Business Edition

Shareware

Professional HTML email newsletter software and opt-in email marketing software for targeted mailing list building, email campaigns creating, bulk mailing and click tracking at your own computer.

Nesox Email Marketer is a professional email newsletter software and opt-in email marketing software for targeted mailing list building, email campaigns creating, bulk mailing and click tracking at your own computer. More than a bulk mailer...

Nesox Email Marketer Personal Edition

Shareware

Professional HTML email newsletter software and opt-in email marketing software for targeted mailing list building, email campaigns creating, bulk mailing and click tracking at your own computer.

Nesox Email Marketer is a professional email newsletter software and opt-in email marketing software for targeted mailing list building, email campaigns creating, bulk mailing and click tracking at your own computer. More than a bulk mailer...

ManageEngine SupportCenter Plus

Freeware

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track...

Browser CRM

Freeware

Browser CRM is web based customer management & integrated email. Flexible and powerful CRM - Customer Relationship Management - and Collaboration tools, running in any web browser.

Browser CRM is web based customer management & integrated email. Flexible and powerful CRM - Customer Relationship Management - and Collaboration tools, running in any web browser. Browser CRM is a commercial CRM application, backed by a company...

AnswerTool

Shareware

Turn answers into assets! Answer your email in minutes instead of hours. AnswerTool saves your answers and lets you reuse them again and again; You will never have to worry about re-typing a response.

Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve...

Queue Converter for Microsoft CRM

Shareware

ASK Queue Converter: In any business, Leads and Cases may come from different customer touch points.

ASK Queue Converter: In any business, Leads and Cases may come from different customer touch points. This information is very important to service the customer but sometimes lost or misplaced internally. Instead of that, you can send all the...

SupportWizard

Shareware

FAQ and issue tracking software.

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html). With 4 years of production use, customers report that SupportWizard improves service...

Easy-CSS

Shareware

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the...

EmailMarketStudio

Shareware

EmailMarketStudio is the most proven customer email relationship management software for successful opt-in email marketing campaigns, subscriber lists building and online surveys.

EmailMarketStudio is the most proven customer email relationship management software for successful opt-in email marketing campaigns, subscriber lists building and online surveys. It makes building your business easy with tools that cover every...