Free Downloads: Advanced Call Center

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An Advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

PhoneCalc is an advanced call-centre calculator, with all the standard call-centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.

PhoneCalc is an Advanced Call-centre calculator, with all the standard Call-centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.

The summary display shows all the important statistics displayed within an easy-to-understand diagram of a simple Call-centre. The average number...

Category: Internet / Communications
Publisher: Mitan Ltd., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.

Axon is a virtual PBX designed to manage calls within a business or Call Center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more...

Category: Business & Finance
Publisher: NCH Swift Sound Software, License: Freeware, Price: USD $0.00, File Size: 323.2 KB
Platform: Windows, ME, NT 4.x, XP, 2000, 2003, Vista

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, call centers, SMB's and residential users.

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, Call centers, SMB's and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a company office. 4PSA VoipNow Express free edition offers standard PBX features and supports up to ten phone...

Category: Internet / SMS
Publisher: Rack-Soft SRL, License: Freeware, Price: USD $0.00, File Size: 3.0 KB
Platform: Linux

Phone recorder, Voice Mail center, professional log, forward calls to e-mail, a personal web-site, a personalized answering mode and a different alert sign for each caller, Hidden Service, flags and priority for each call.. and much more... try it!

Phone recorder and Voice Mail Center: Phone Recorder Plus 1.1 is a software allows you recording many hours of phone calls and save them into professional log. also, Phone Recorder Plus supports with full answering machine features. general point: Automatically records incoming calls, Records outgoing calls, Complete 'Answering machine' software, Professional calls log, Adding remarks,...

Category: Utilities
Publisher: Teley, License: Shareware, Price: USD $49.00, File Size: 1.4 MB
Platform: Windows

The events of S.

The events of S.T.A.L.K.E.R.: Call of Pripyat unfold shortly after the end of S.T.A.L.K.E.R.: Shadow of Chernobyl. Having discovered about the open path to the Zone Center, the government decides to hold a large-scale military "Fairway" operation aimed to take the CNPP under control.

Category: Multimedia & Design / Multimedia App's
Publisher: GSC Game World, License: Freeware, Price: USD $0.00, File Size: 423.2 MB
Platform: Windows

AthTek Skype Recorder concentrates on providing best quality Skype calls recording services. It performs as HD video recorder and audio recorder in the Skype call. Both private and commercial uses are supported.

AthTek Skype Recorder concentrates on providing best quality Skype calls recording services. It works on Windows XP, Vista, Win7 and Win8. It can be used as an automatic answer machine or a parental control tool with its Advanced settings. It has been awarded as THE BEST SKYPE RECORDER by thousands of users. If you are looking for a solution to easily record Skype calls in high-quality,...

Category: Internet / Chat
Publisher: skype-record.com, License: Shareware, Price: USD $29.95, EUR25, File Size: 5.6 MB
Platform: Windows

TapiRex caller id software shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.

TapiRex caller id software shows a contact for an incoming phone-Call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ...). The program can even show incoming calls on any telephone plugged to any computer in your network (client-server mode). Any developer can extend the program...

Category: Internet / Internet Phone and Teleconferencing
Publisher: Scavix Software Ltd. & Co. KG, License: Shareware, Price: USD $26.90, EUR19.9, File Size: 4.0 MB
Platform: Windows

Would you like to record phone calls ? Red Call Recorder 1.1 is the perfect way ! this a must have tool: record, edit and save many hours of phone calls to a common compressed wave file (up tp 1.1KBps) - all with just a click of your mouse.

Would you like to record phone calls ? 'Red Call Recorder 1.1' is the perfect way. When accepting a Call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the Call, this will allow the Call to be heard by a third party- on speaker or...

Category: Audio
Publisher: Teley, License: Shareware, Price: USD $22.50, File Size: 920.8 KB
Platform: Windows

Available at two levels of productivity (Advanced and Standard), Trimble Business Center provides the key functionality needed to finish work faster.

Available at two levels of productivity (Advanced and Standard), Trimble Business Center provides the key functionality needed to finish work faster.

Trimble Business Center is a powerful surveying application that is the perfect desktop complement to Trimble's full range of survey solutions. Edit, process, and adjust data from all Trimble surveying...

Category: Business & Finance / Business Finance
Publisher: Trimble Navigation Limited, License: Demo, Price: USD $0.00, File Size: 0
Platform: Windows

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor Call-Center agents. Save time and money managing your recordings. Easily save and review recorded...

Category: Utilities / System Utilities
Publisher: Cyber Futuristics India Pvt.Ltd., License: Shareware, Price: USD $14.95, File Size: 2.6 MB
Platform: Windows

Call Biller for Skype is a plug-in or add-ons for Skype.

Call Biller for Skype is a plug-in or add-ons for Skype. Call biller for skype is very useful to those who are using Skype credit calls frequently for Skype calling.

Call Biller for Skype has good features. Call Biller for Skype shows charges of every calls. Hence one can keep track of Call charges spent on any particular Skype User.
...

Category: Internet / Communications
Publisher: Narola Infotech, License: Demo, Price: USD $0.00, File Size: 814.0 KB
Platform: Windows

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

Centurion Control Center (CCC) offers advanced remote management over all Centurion clients being used in your environment.

Centurion Control Center (CCC) offers Advanced remote management over all Centurion clients being used in your environment. When using CCC in conjunction with your Centurion client protection (CornerStone, MacShield Universal, etc.), you will immediately add simplicity by streamlining many processes already occurring in your environment.

Category: Utilities / Misc. Utilities
Publisher: Centurion Technologies, License: Freeware, Price: USD $0.00, File Size: 0
Platform: Windows

Guide Tool is a Windows Media Center guide management application.

Guide Tool is a Windows Media Center guide management application.

Main features:

- Local and remote guide management
- Lineup customization backup and restore
- Channel name and number edition
- Restoration of previously edited channel names and numbers
- Modification of channels’ visibility
- Automated subscribing to guide...

Category: Audio / Audio Players
Publisher: 1geek1tool, License: Freeware, Price: USD $0.00, File Size: 58.4 KB
Platform: Windows

Rander is CTI software integrated with Panasonic PBX. Your company can work far more effectively with Rander as it gives you basic CTI call center functionality.

Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic Call Center functionality. Your employees can handle more calls in the same...

Category: Business & Finance
Publisher: Ranat, License: Shareware, Price: USD $149.00, File Size: 2.4 MB
Platform: Windows