Free Downloads: Call Center Management

License:  All 1 2 | Free

Call Center Manager Screenshot
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Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows



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Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

Shareware
Request Tracker Screenshot
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For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of Call Center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you...

Category: Business & Finance
Publisher: CyberNiche Software, License: Shareware, Price: USD $149.00, File Size: 4.7 MB
Platform: Windows

PrettyMay Call Center for Skype Screenshot
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PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

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Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Shareware
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Rander is CTI software integrated with Panasonic PBX. Your company can work far more effectively with Rander as it gives you basic CTI call center functionality.

Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic Call Center functionality. Your employees can handle more calls in the same...

Category: Business & Finance
Publisher: Ranat, License: Shareware, Price: USD $149.00, File Size: 2.4 MB
Platform: Windows

Advanced Call Center Screenshot
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An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

Axon Virtual PBx System Screenshot
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Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.

Axon is a virtual PBX designed to manage calls within a business or Call Center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced...

Category: Business & Finance
Publisher: NCH Swift Sound Software, License: Freeware, Price: USD $0.00, File Size: 323.2 KB
Platform: Windows, ME, NT 4.x, XP, 2000, 2003, Vista

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CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving Management and reporting.

CENTIUM CCS reducing hold times,...

Category: Internet / Communications
Publisher: Centium Software Sdn, License: Demo, Price: USD $0.00, File Size: 8.3 MB
Platform: Windows

Shareware
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Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse.

Easy-to-use Contact Manager for small business and home users that organizes your personal Call Center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet to your...

Category: Business & Finance / Applications
Publisher: Sitex Ltd., License: Shareware, Price: USD $20.00, File Size: 1.5 MB
Platform: Windows

Shareware
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Your personal media center management !

Your personal media Center Management ! You can use it watch TV program on your pc (tv capture card is required). Edit picture change picture format ,playback audio and video. Now it's free to download and You can evaluate all the features of iFever during a trial period of 15 days after the installation without any cost or obligation !Now you can use "cdripper" function...

Category: Audio / Utilities & Plug-Ins
Publisher: infallsoft, License: Shareware, Price: USD $29.95, File Size: 4.4 MB
Platform: Windows

Freeware
School Manager Screenshot
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School Manager is the ultimate school and education center management system in the world.

School Manager is the ultimate school and education Center Management system in the world. This is a software application designed to address all aspects of non-traditional and traditional education. It is used by training Center, tuition Center, language Center, institutes, colleges, associations, Montessori, private school, pre-school, martial arts school,...

Category: Business & Finance / Business Finance
Publisher: Tapfantasy Sdn Bhd, License: Freeware, Price: USD $0.00, File Size: 164.1 MB
Platform: Windows

Freeware
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cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

Shareware
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cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

Freeware
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Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Freeware
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The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.

The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.The TeamMax Agent is set up so that the user can access all commands from the Agent toolbar at
the bottom of the screen.

Category: Internet / Communications
Publisher: Acarda Technologies Limited, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows

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Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

CleverCell Phone Manager Screenshot
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CleverCell Phone Manager is an easy-to-use program designed for an automatic logging and synchronization of your GSM phone data with PC. It also has handy multimedia center for pictures and melodies management. SMS sending support.

CleverCell Phone Manager is an easy-to-use logging, multimedia and synchronization software designed for mobile phones. Every cell phone owner can take advantage of using this software! Program can automatically log and synchronize data of your GSM phone with PC. It also has Multimedia Center for viewing pictures, playing melodies and loading games. Store all your important messages,...

Category: Utilities
Publisher: CleverCell Software, License: Shareware, Price: USD $24.95, File Size: 1.2 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Commercial
Data Center Audit Screenshot
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Data Center Audit (DCA) is low cost web based CMDB software for inventory tracking, and auditing of a data center.

Data Center Audit (DCA) is low cost web based Configuration Management Database (CMDB) software for inventory tracking, auditing, organization, and layout planning of inventory within a data Center. DCA is targeted for small to medium size companies looking for a simple data Center Management solution. DCA is also targeted as a quick and easy solution for...

Category: Internet / Misc. Servers
Publisher: Azazia Software, License: Commercial, Price: USD $150.00, File Size: 70.0 MB
Platform: Windows, Linux

Route Optimization Customer Management Screenshot
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VenteServices is a route optimization software and customer management designed in parallel with Ferti-Sol Plus. This software is perfect for the management of green spaces, but can be used in any field.

uSoft Solutions is a custom software developing company since 2006 with great experience and knowledge in the field of computer science and in business. we guarantee no cost overruns, which would not be the case with an internal team or other companies. Tell us your needs and we take care of everything without worries. The software VenteServices has been designed in conjunction with the...

Category: Business & Finance / Business Finance
Publisher: uSoft Solutions, License: Freeware, Price: USD $0.00, File Size: 1.2 MB
Platform: Windows

Shareware
KMVision Lite Screenshot
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KM Vision Lite with Microsoft Outlook is a comprehensive Proactive Campaign Management tool that empowers you to manage your Campaigns and Contacts in a smart, efficient mode leading to gain and retain customers.

KM Vision Lite with Microsoft Outlook is a comprehensive Proactive Campaign Management tool that empowers you to manage your Campaigns and Contacts in a smart, efficient mode leading to gain and retain customers. The package saves valuable time and resources for Small and Medium businesses with incredible features and offers enhanced ROI. Features of KMVision Lite KMVision Lite...

Category: Utilities / System Utilities
Publisher: Shama hegde, License: Shareware, Price: USD $299.00, File Size: 23.6 MB
Platform: Unknown

Freeware
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rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

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Terrasoft CRM is developed specially for mid-size business. It provides ultimate tools for sales, marketing and service. Besides, it provides functionality for time, project and documents management and can be integrated with financial software.

Terrasoft CRM is developed specially for mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM is easy-to-use and and easy-to-implement. It contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for...

Category: Business & Finance
Publisher: Terrasoft, License: Demo, Price: USD $299.00, File Size: 12.2 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Commercial
Groupion Screenshot
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Groupion is a web-based Enterprise Groupware application for SMEs and project teams and combines project management, billing, CRM and stock calculation in one integrated tool which can be adapted to the user's requirements.

Goupion is a web-based Enterprise Groupware and CRM platform for companies and project teams. The product philosophy of Groupion is based on the idea that the biggest potentials for synergy effects and raising efficiency exists in the contact areas of different functions and divisions. The collaboration between heterogeneous user groups like sales, services and administration is by far more...

Category: Business & Finance / Project Management
Publisher: i-sense software GmbH, License: Commercial, Price: USD $0.00, EUR9.95, File Size: 17.8 MB
Platform: Windows, Mac, Linux

Aflik Nuage Call Recorder Trial Android Screenshot
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Aflik Nuage Call Recorder By Electronics62761 for Android. Hands down the most Advanced & Feature rich Call Recorder in the market!

Aflik Nuage Call Recorder By Electronics62761 for Android Hands down the most Advanced & Feature rich Call Recorder in the market! FEATURES 1> Records Incoming & Outgoing Calls. 2> Records on Memory Card (MMC/SD Card). 3> Multiple Recording Formats (AMR, MP3, MPG). 4> Listen to recordings from within the application (No need to download a separate application). 5> Auto starts on...

Category: Audio / Audio Players
Publisher: Aflik Nuage Electronics62761, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Android

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License:  All 1 2 | Free