Free Downloads: Call Center Tracking Template

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations.

Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office.

Category: Business & Finance / MS Office Addons
Publisher: Softlogic Innovations Pvt. Ltd., License: Shareware, Price: USD $29.95, File Size: 34.0 MB
Platform: Windows

Mongoose Metrics' mission is to take the mystery out of phone call analytics by supplying clients with reliable, clear, and actionable data encompassing the entire sales cycle from customer browsing through completed sale.

Mongoose Metrics' mission is to take the mystery out of phone Call analytics by supplying clients with reliable, clear, and actionable data encompassing the entire sales cycle from customer browsing through completed sale. We have developed four distinct products which provide different levels of granularity and insight to accomplish our mission goal.

AccuTrack 1:1 - basic single...

Category: Internet / Communications
Publisher: Mongoose Metrics, License: Commercial, Price: USD $0.00, File Size: 15.0 KB
Platform: Windows, Linux, Mac, Palm

The Project Template for Sharepoint is a modification of the popular Budgeting Tracking Multiple Projects "Fabulous 40" application template.

The Project Template for Sharepoint is a modification of the popular Budgeting Tracking Multiple Projects "Fabulous 40" application Template. It adds Outlook 2007 syncing functionality to Project Tasks, Issues, Milestones and the Projects List. You may update all lists from the Sharepoint site OR Outlook. This is the Commercial Use License. The Commercial Use...

Category: Business & Finance / Project Management
Publisher: Sync Task Software, License: Commercial, Price: USD $99.00, File Size: 0
Platform: Windows

Time tracking software for personal and business use.

Time Tracking software for personal and business use. Time and attendance Tracking couldn't be easier. Add projects / jobs and start Tracking your time in minutes. Track time on the go with sms, a phone Call, or your mobile browser. Simplify your payroll with Quickbooks, ADP and Paychex integration. Powerful reporting. Free 30-day trial. As low as $10/month.

Category: Business & Finance / Business Finance
Publisher: TSheets, License: Demo, Price: USD $10.00, File Size: 2.0 KB
Platform: Windows

The Project Template for Sharepoint is a modification of the popular Budgeting Tracking Multiple Projects "Fabulous 40" application template.

The Project Template for Sharepoint is a modification of the popular Budgeting Tracking Multiple Projects "Fabulous 40" application Template. It adds Outlook 2007 syncing functionality to Project Tasks, Issues, Milestones and the Projects List. You may update all lists from the Sharepoint site OR Outlook. This is the Internal Use License. The Internal Use License...

Category: Business & Finance / Project Management
Publisher: Sync Task Software, License: Commercial, Price: USD $99.00, File Size: 0
Platform: Windows

ConnectCode Asset Tracking Spreadsheet is a free Excel Template designed to help you track assets easily with barcodes.

ConnectCode Asset Tracking Spreadsheet is a free Excel Template designed to help you track assets easily with barcodes. This Template allows you to setup asset or inventory records , generate barcodes out of serial numbers, and print the barcodes on commonly used labels (like Avery(TM)) with an inkjet or laser printer. The barcodes may be subsequently pasted on the items...

Category: Business & Finance / Inventory Systems
Publisher: ConnectCode Pte Ltd, License: Freeware, Price: USD $0.00, File Size: 122.0 KB
Platform: Unknown

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests.

Web based Help Desk Software that provides tools for effective Tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for Tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and...

Category: Business & Finance / Project Management
Publisher: Mediachase Russia, License: Shareware, Price: USD $49.00, File Size: 31.2 MB
Platform: Windows

The Project Template for Sharepoint is a modification of the popular Budgeting Tracking Multiple Projects "Fabulous 40" application template.

The Project Template for Sharepoint is a modification of the popular Budgeting Tracking Multiple Projects "Fabulous 40" application Template. It adds Outlook 2007 syncing functionality to Project Tasks, Issues, Milestones and the Projects List. You may update all lists from the Sharepoint site OR Outlook. This is the Web Host License. The Web Host License allows...

Category: Business & Finance / Project Management
Publisher: Sync Task Software, License: Commercial, Price: USD $99.00, File Size: 0
Platform: Windows

The Bug Management Logbook template is an excel file with linked and pre-built tables with a pre-defined list of Bug causes and other relevant information already inserted. All you have to do is pick from a drop-down list.

Maintain and follow the project bugs using the bug management logbook Template. Using this Template is easy, and saves you the trouble of spending heavily on a bug management logbook system. The Bug Management Logbook Template is an excel file with linked and pre-built tables with a pre-defined list of Bug causes and other relevant information already inserted. All you have...

Category: Business & Finance / Project Management
Publisher: Methoda Computers, License: Commercial, Price: USD $19.99, File Size: 114.5 KB
Platform: Windows, Other

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Comprehensive trouble ticket tracking software for help desks and call centers.

Comprehensive trouble ticket Tracking software for help desks and Call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status Tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract...

Category: Business & Finance / Applications
Publisher: ScriptLogic (Pittsburgh PA Office), License: Demo, Price: USD $995.00, File Size: 54.7 MB
Platform: Windows

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

The events of S.

The events of S.T.A.L.K.E.R.: Call of Pripyat unfold shortly after the end of S.T.A.L.K.E.R.: Shadow of Chernobyl. Having discovered about the open path to the Zone Center, the government decides to hold a large-scale military "Fairway" operation aimed to take the CNPP under control.

Category: Multimedia & Design / Multimedia App's
Publisher: GSC Game World, License: Freeware, Price: USD $0.00, File Size: 423.2 MB
Platform: Windows

Data Center Audit (DCA) is low cost web based CMDB software for inventory tracking, and auditing of a data center.

Data Center Audit (DCA) is low cost web based Configuration Management Database (CMDB) software for inventory Tracking, auditing, organization, and layout planning of inventory within a data Center. DCA is targeted for small to medium size companies looking for a simple data Center management solution. DCA is also targeted as a quick and easy solution for systems...

Category: Internet / Misc. Servers
Publisher: Azazia Software, License: Commercial, Price: USD $150.00, File Size: 70.0 MB
Platform: Windows, Linux

TapiRex caller id software shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.

TapiRex caller id software shows a contact for an incoming phone-Call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ...). The program can even show incoming calls on any telephone plugged to any computer in your network (client-server mode). Any developer can extend the program...

Category: Internet / Internet Phone and Teleconferencing
Publisher: Scavix Software Ltd. & Co. KG, License: Shareware, Price: USD $26.90, EUR19.9, File Size: 4.0 MB
Platform: Windows

Bug Tracker is a bug tracking, defect tracking, issue tracking tools for project management for windows. It has auto task assignment, bug report, powerful filter, flexible right control, flexible work flow, printing and automatic login.

Bug Tracker is a high-performance bug Tracking, defect Tracking, issue Tracking tool for project managemnet during software development and software testing stage. The auto task assignment makes it easy for you to assign the bugs to the proper developer automatically and saves your time and money. You can use the powerful filter with AND, OR operator and wildcard to find...

Category: Audio
Publisher: Vax Technology, License: Shareware, Price: USD $119.95, File Size: 2.6 MB
Platform: Windows

Bug Tracker is a bug tracking, defect tracking, issue tracking tools for project management for windows. It has auto task assignment, bug report, powerful filter, flexible right control, flexible work flow, printing and automatic login.

Bug Tracker is a high-performance bug Tracking, defect Tracking, issue Tracking tool for project managemnet during software development and software testing stage. The auto task assignment makes it easy for you to assign the bugs to the proper developer automatically and saves your time and money. You can use the powerful filter with AND, OR operator and wildcard to find...

Category: Audio
Publisher: Vax Technology, License: Shareware, Price: USD $229.95, File Size: 2.6 MB
Platform: Windows