Free Downloads: Call Centre Agent Software
PhoneCalc is an advanced Call-Centre calculator, with all the standard Call-Centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, Agent shrinkage calculations, several other queueing models.
The summary display shows all the important statistics displayed within an easy-to-understand diagram of a simple Call-Centre....
Category: Internet / Communications
Publisher: Mitan Ltd., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows
Clear Focus Call Centre is completely free call centre software for SME?
Clear Focus Call Centre is completely free Call Centre Software for SME?s. With powerful reporting tools, multi-user capabilities and robust design Clear focus Call Centre provides a useful cost free solution.
Category: Business & Finance / Applications
Publisher: bespoke-software-solutions.co.uk, License: Freeware, Price: USD $0.00, File Size: 2.8 MB
Platform: Windows
Call Centre is comprehensive, fast and easy to use support desk Software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your...
Category: Business & Finance / Applications
Publisher: T A Computing, License: Shareware, Price: USD $120.00, File Size: 3.9 MB
Platform: Windows,
Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Voicent's Call Center Manager is a powerful Software tool for measuring and managing Call Centers. Use it to:
- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call Agent coaching and training that is inaudible to customers; real-time reporting of...
Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows
Q-Max is a powerful day-to-day management tool that allows Contact Centre Managers to calculate, in advance, the number of staff required to respond to customer demand. This means the Contact Centre can be run proactively ensuring maximum Call handling during times of high demand and providing efficient customer service while avoiding Call peaks and troughs.
Category: Software Development / Management & Distribution
Publisher: Q-Max Systems Ltd, License: Demo, Price: USD $0.00, File Size: 2.2 MB
Platform: Windows
Outbound Call Centre Software for individuals and Call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses. The Software lets you search through an online telephone directory and Call everyone on the search result using your computer and a voice modem or internet phone. You can also import your...
Category: Internet / SMS
Publisher: Voicenette Communications, License: Freeware, Price: USD $0.00, File Size: 1.9 MB
Platform: Windows
ASLogger is a reliable, easy-to-use, easy-to-configure Call recording and Voice logging Software solution designed for small to large business environments. Our Call Recording and Voice logging Software has the ability to record multiple line types such as analog, proprietary digital PBX, T1/E1, ISDN, PRI, BRI, and VoIP lines. Browser based solution....
Category: Utilities / Misc. Utilities
Publisher: Ahmad Software Technologies, License: Shareware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows
cc-Modeler Professional Call center Software simplifies staffing, scheduling and optimizing service in your Call center - no matter whether it is large or small.
Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize Agent schedules.
- Provide...
Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows
Vz In Home Agent is very powerful software.
Vz In Home Agent is very powerful Software.
In-Home Agent is a PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. In-Home Agent, best used on your Home PC.
With In-Home Agent you can retrieve your home voice mail acces number.
Category: Internet / Misc. Plugins
Publisher: Verizon, License: Freeware, Price: USD $0.00, File Size: 0
Platform: Windows
Agent AWF Trojan gets on a computer through cheat of the consumer or through operating of Software sensibilities, so, you ought to to remove Agent AWF Trojan as soon as possible. Even if Agent AWF Trojan removal tools treats registry dispatchers ending in Agent AWF Trojan removal Agent AWF Trojan implements anyway.
Badly attacked systems...
Category: Security & Privacy / Anti-Virus Tools
Publisher: Security Stronghold, License: Freeware, Price: USD $0.00, File Size: 2.0 MB
Platform: Windows
The TeamMax Agent is the user interface of the TeamMax Call Center Software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.The TeamMax Agent is set up so that the user can access all commands from the Agent toolbar at
the bottom of the screen.
Category: Internet / Communications
Publisher: Acarda Technologies Limited, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows
Enlarged Answer Phrase On New Call – When an operator answers a new Call, their focus should be on the Answer Phrase. There is a new option which allows the Infinity Telephone Agent to automatically enlarge the Answer Phrase to ensure that the operator’s attention is drawn to the answer phrase and they are able to read it. The enlarged answer phrase temporarily...
Category: Internet / Communications
Publisher: Amtelco, License: Freeware, Price: USD $0.00, File Size: 551.0 KB
Platform: Windows
Freeware
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...
Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows
FRP-Agent is an HTTP/1.0 compatible web proxy for Windows. It is reliable, extremely lightweight and memory efficent. Included is an easy setup program; it will assist you in getting the Agent up and running quickly. FRP-Agent features a Dynamic URL Trans
Category: Internet / Browsers
Publisher: frp-agent.sf.net, License: Freeware, Price: USD $0.00, File Size: 38.0 KB
Platform: Windows, Mac, 2K
AgentDialer is a predictive dialer and a semi-automatic dialer combined system.
AgentDialer is a predictive dialer and a semi-automatic dialer combined system.
In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the Call to another Agent. Use AgentDialer will increase your productivity...
Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $399.00, File Size: 360.0 KB
Platform: Windows
This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters,...
Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows
Agent DT Trojan copies its file(s) to your hard disk.
Agent DT Trojan copies its file(s) to your hard disk. Its typical file name is ztt.exe. Then it creates new startup key with name Agent DT Trojan and value ztt.exe. You can also find it in your processes list with name ztt.exe or Agent DT Trojan.
Agent DT Trojan is hardly alone on dirty computer that defines absolute necessity to remove Agent DT Trojan...
Category: Security & Privacy / Anti-Virus Tools
Publisher: Security Stronghold, License: Freeware, Price: USD $0.00, File Size: 2.0 MB
Platform: Windows
Voicent Agent Dialer is a predictive dialer and semi automatic dialer combined for telemarketing campaigns. In predictive dialing mode, the system can utilize multiple phone lines and supports unlimited agents. The system can automatically dials on multiple lines, and only connect the Call to Agent when there is a live answer. It improves Agent efficiency by...
Category: Internet
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 50.8 KB
Platform: Windows
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.
Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows
The Brahms Agent Environment replaces both Brahms Personal Agent and Professional Agent and is a collection of tools for developing models of work practice for the purpose of simulating work practice or for developing Agent-based solutions to support the people that are part of a work practice.
The Brahms Agent Environment is intended for those...
Category: Business & Finance / Business Finance
Publisher: NASA Ames Research Center, License: Demo, Price: USD $0.00, File Size: 23.6 MB
Platform: Windows
WebNMS Agent Tester is a Software designed to test the SNMP Agents and the MIBs implemented in an Agent. Agent Tester provides an environment to automate the testing process with regressive and progressive testing and to complete the work within a short period.
Category: Utilities / Misc. Utilities
Publisher: Zoho Corporation Pvt. Ltd., License: Demo, Price: USD $0.00, File Size: 35.2 MB
Platform: Windows
WorkMan Agent for Sugar is a software developed by Larsson Consulting.
WorkMan Agent for Sugar is a Software developed by Larsson Consulting.
WorkMan Agent is the application to use to gain high productiviy as a desktop user. It works standalone and doesn't require any specific server features.
You must have a TAPI-enabled PBX and Windows 2000/XP/Vista/7 to be able to use this.
Category: Internet / Misc. Plugins
Publisher: Larsson Consulting, License: Shareware, Price: USD $1656.00, File Size: 1.8 MB
Platform: Windows
MaxSupervisor is a Windows .NET application providing Call Center supervisors and workgroup managers with the ability effectively manage their workgroup queue. MaxSupervisor enables users to oversee multiple Workgroups with features such as queue monitoring, queue statistics, Agent statistics and Agent monitoring.
Category: Internet / Communications
Publisher: AltiGen, License: Demo, Price: USD $0.00, File Size: 123.7 MB
Platform: Windows
Recording telephone conversations is essential nowadays. With a hard-copy of a telephone Call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your sound card, or a phone line. There is no record length limit.
Category: Audio
Publisher: Sound Recording Solutions Inc, License: Shareware, Price: USD $34.95, File Size: 337.1 KB
Platform: Windows
Paraben's Case Agent Companion is designed to optimize both the time of the forensic examiner and the Agent working a case. Built in viewers for over 225 file formats, searching, and reporting make Case Agent Companion the most comprehensive forensic examination & reporting tool of its kind. Because Case Agent Companion is compatible with Paraben's P2 Examination...
Category: Security & Privacy / Other
Publisher: Paraben Corporation, License: Shareware, Price: USD $99.00, File Size: 22.8 MB
Platform: Windows
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