Free Downloads: Call Centre Processes Flow

Clear Focus Call Centre is completely free call centre software for SME?

Clear Focus Call Centre is completely free Call Centre software for SME?s. With powerful reporting tools, multi-user capabilities and robust design Clear focus Call Centre provides a useful cost free solution.

Category: Business & Finance / Applications
Publisher: bespoke-software-solutions.co.uk, License: Freeware, Price: USD $0.00, File Size: 2.8 MB
Platform: Windows

PhoneCalc is an advanced call-centre calculator, with all the standard call-centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.

PhoneCalc is an advanced Call-Centre calculator, with all the standard Call-Centre calculations such as Erlang-C, plus Mitan-C for abandoned calls, agent shrinkage calculations, several other queueing models.

The summary display shows all the important statistics displayed within an easy-to-understand diagram of a simple Call-Centre. The...

Category: Internet / Communications
Publisher: Mitan Ltd., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests.

Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business...

Category: Business & Finance / Applications
Publisher: T A Computing, License: Shareware, Price: USD $120.00, File Size: 3.9 MB
Platform: Windows, PDA

rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data Flow Through its transparent data Flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Q-Max is a powerful day-to-day management tool that allows Contact Centre Managers to calculate, in advance, the number of staff required to respond to customer demand.

Q-Max is a powerful day-to-day management tool that allows Contact Centre Managers to calculate, in advance, the number of staff required to respond to customer demand. This means the Contact Centre can be run proactively ensuring maximum Call handling during times of high demand and providing efficient customer service while avoiding Call peaks and troughs.

Category: Software Development / Management & Distribution
Publisher: Q-Max Systems Ltd, License: Demo, Price: USD $0.00, File Size: 2.2 MB
Platform: Windows

Outbound call centre software for individuals and call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses.

Outbound Call Centre software for individuals and Call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses. The software lets you search through an online telephone directory and Call everyone on the search result using your computer and a voice modem or internet phone. You can also import your own lists in CSV...

Category: Internet / SMS
Publisher: Voicenette Communications, License: Freeware, Price: USD $0.00, File Size: 1.9 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well. In current...

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

This software was written to enhance our understanding of the flow and transport processes.

This software was written to enhance our understanding of the Flow and transport Processes. It was written primarily as an educational tool. As a result it is highly interactive and graphics oriented. This version of the software expands on that of Nofziger et al (1989) by providing a graphical user interface and other enhancements.

Category: Software Development / Misc. Programming
Publisher: Oklahoma Agricultural Experiment Station, Oklahoma State University, License: Freeware, Price: USD $0.00, File Size: 754 B
Platform: Windows

The Audio Text Manager (ATM) is designed to give you a fast, graphical view of the call flow patterns configured in the Unity database and allow you to modify that flow quickly and easily.

The Audio Text Manager (ATM) is designed to give you a fast, graphical view of the Call Flow patterns configured in the Unity database and allow you to modify that Flow quickly and easily. The ATM is made up of 3 basic view areas on the screen. The Tree and Grid view tabs on the left and the Information tabs.

Category: Audio / Utilities & Plug-Ins
Publisher: Cisco Systems, Inc., License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

Document Management Software for automation of the office work, collaboration, document flow and business processes.

Document Management Software for automation of the office work, collaboration, document Flow and business Processes. Document Control Workflow provides the conveyance of the demands for the new documents from the system to the related personnel as a first step. These demands are later evaluated to see if a new document is really needed. Many different documents can be created in...

Category: Business & Finance / MS Office Addons
Publisher: Mipsis Sofware, License: Commercial, Price: USD $295.00, File Size: 80.2 MB
Platform: Windows

All telephone conversations will be monitored and recorded after you install the program. Caller ID information will be logged as well.

Recording telephone conversations is essential nowadays. With a hard-copy of a telephone Call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your sound card, or a phone line. There is no record length limit.

Category: Audio
Publisher: Sound Recording Solutions Inc, License: Shareware, Price: USD $34.95, File Size: 337.1 KB
Platform: Windows

Modeling tool that simplifies and speeds up the creation and maintenance of UML sequence diagrams and telecom/wrieless call flow diagrams. It automatically takes care of layout and formatting (across multiple pages if needed).

Sequence Diagram Editor simplifies the creation and maintenance of UML sequence diagrams and Call flows. It automatically takes care of layout and formatting (across multiple pages if needed) allowing you to easily create sequence diagrams much faster than with drawing programs or even generic UML tools. It supports additional drawing elements like states, actions, timers and scenarios....

Category: Software Development
Publisher: Effexis Software, LLC, License: Shareware, Price: USD $99.00, File Size: 6.8 MB
Platform: Windows

FlowLevel is a powerful automation application that enables automating processes.

FlowLevel is a powerful automation application that enables automating Processes. It provides a flexible infrastructure for designing, deploying, displaying results and analyzing all types of Processes. With FlowLevel, defining the Flow, rules, and elements of work is performed dynamically and the process follows them automatically. Once the flows and rules are captured,...

Category: Multimedia & Design / Multimedia App's
Publisher: 10Levels, License: Demo, Price: USD $0.00, File Size: 5.0 MB
Platform: Windows

FlowBreeze Flow Chart Add-In for Microsoft Excel ... the Fastest, Easiest Way to Create Professional Looking Flow Charts.

FlowBreeze Flow Chart Add-In for Microsoft Excel ... the Fastest, Easiest Way to Create Professional Looking Flow Charts. ... Make flowcharts just by typing text - FlowBreeze automatically does the rest ... It generates the Flow chart symbols for you, based on the words you use ... It automatically applies the formatting you choose, adds Flow lines, and aligns the...

Category: Business & Finance
Publisher: BreezeTree Software, LLC, License: Shareware, Price: USD $39.95, File Size: 2 B
Platform: Windows

Quickly identifying the source and root cause of network problems is critical to timely deployment and customer satisfaction for VoIP networks, applications and services.

Quickly identifying the source and root cause of network problems is critical to timely deployment and customer satisfaction for VoIP networks, applications and services. With calls traversing multiple devices (perhaps spanning multiple domains with different protocols), problem analysis and diagnosis for Call Flow, signaling and equipment related issues is often a complex and...

Category: Internet / Misc. Plugins
Publisher: Empirix, License: Shareware, Price: USD $100.00, File Size: 73.0 MB
Platform: Windows

Now you can easily create your own flow charts with Quickstart Flow Chart Maker Pro.

Now you can easily create your own Flow charts with Quickstart Flow Chart Maker Pro. Turn your ideas into clear and easy-to-understand Flow charts to communicate effectively. Quickly create customized Flow charts, diagrams, organizational charts, and more. Simple drag-and-drop symbol shapes make it a snap to create professional-looking Flow charts. Organize...

Category: Multimedia & Design / Multimedia App's
Publisher: Selectsoft, License: Shareware, Price: USD $7.99, File Size: 0
Platform: Windows

Pipe Flow Wizard is an engineering tool for engineers dealing with pipes and flow of liquid.

Pipe Flow Wizard is an engineering tool for engineers dealing with pipes and Flow of liquid. It is capable to perform calculations of fluid Flow and pressures drops on pipes. You can use Pipe Flow Wizard on liquids and compressed gases. You do not required to remember the viscosity and density of the fluids as it comes with a huge database of viscosity and density of...

Category: Business & Finance / Applications
Publisher: PipeFlow.co.uk, License: Shareware, Price: USD $234.36, File Size: 2.0 MB
Platform: Windows

eTellicom VisualContact features :
- Screen pops
- User GUI configuration (queue announcements, recording etc)
- Call Back
- Multimedia queuing – Voice/Email/Fax (Web chat in development)
- Unlimited Queues/Agents<

eTellicom VisualContact features :
- Screen pops
- User GUI configuration (queue announcements, recording etc)
- Call Back
- Multimedia queuing – Voice/Email/Fax (Web chat in development)
- Unlimited Queues/Agents
- Agents skill based routing
- Agents can belong to any number of queues
- 3 levels of Call Centre agents

Category: Home & Education / Miscellaneous
Publisher: eTellicom, License: Freeware, Price: USD $0.00, File Size: 52.2 MB
Platform: Windows

Design Flow Solutions® is a fluid flow software suite which provides the engineer with a range of computer tools to solve fluid flow problems.

Design Flow Solutions® is a fluid Flow software suite which provides the engineer with a range of computer tools to solve fluid Flow problems. DFS is a must for the engineering professional who needs fast reliable reference information and solutions to fluid Flow problems.

Category: Business & Finance / Applications
Publisher: ABZ, Incorporated, License: Shareware, Price: USD $550.00, File Size: 20.3 MB
Platform: Windows

Call Biller for Skype is a plug-in or add-ons for Skype.

Call Biller for Skype is a plug-in or add-ons for Skype. Call biller for skype is very useful to those who are using Skype credit calls frequently for Skype calling.

Call Biller for Skype has good features. Call Biller for Skype shows charges of every calls. Hence one can keep track of Call charges spent on any particular Skype User.
...

Category: Internet / Communications
Publisher: Narola Infotech, License: Demo, Price: USD $0.00, File Size: 814.0 KB
Platform: Windows

A new updated beta-version of Nokia Communication Centre 2.

A new updated beta-version of Nokia Communication Centre 2.0 has been released. This is a program that allows working with contacts, messages and now also with calendar at your desktop and then synchronize information with Nokia smart phone. At the moment this application is an early beta version and is being improved constantly. As the developers said, Nokia Communication Centre...

Category: Internet / Communications
Publisher: Nokia, License: Freeware, Price: USD $0.00, File Size: 0
Platform: Windows

Accuprocess modeler is as easy to use as Microsoft Word or PowerPoint.

Accuprocess modeler is as easy to use as Microsoft Word or PowerPoint. It is a graphical, drag-and-drop tool that allows users to visually design a process Flow chart. The Process Modeler then guides the users to add relevant business rules and process information regarding the business process that they are documenting. Once done, this process information can be exported in a PDF file...

Category: Business & Finance / Database Management
Publisher: Accuprocess Inc, License: Commercial, Price: USD $10000.00, File Size: 1.9 MB
Platform: Windows

Photo Flow Gallery. Use the famous streamline photo flow effect on your website. This effect is well known because of the cover flow gallery switching from Apple iTunes.

Photo Flow Gallery use the famous streamline photo Flow effect on your website. This effect is well known because of the cover Flow gallery switching from Apple iTunes. The gallery already contains several default color skins. You can create your custom color skin too. Using our Photo Flow Gallery you can create outstanding online presentation, photo gallery or...

Category: Web Authoring / Web Design Utilities
Publisher: www.flash-gallery.com, License: Shareware, Price: USD $25.00, EUR15, File Size: 998.7 KB
Platform: Windows, Mac

New Technology CADCAM, the UK’s leading provider of the highly affordable, premier design software; SolidWorks, launches a new Interactive Support Centre to meet its customers needs.

New Technology CADCAM, the UK’s leading provider of the highly affordable, premier design software; SolidWorks, launches a new Interactive Support Centre to meet its customers needs.
This new Interactive Support Centre has been imbedded into the SolidWorks Software for your convenience. NT CADCAM has recognised a change in the market and has implemented a new service...

Category: Home & Education / Miscellaneous
Publisher: New Technology CADCAM, License: Freeware, Price: USD $0.00, File Size: 1.4 MB
Platform: Windows