Free Downloads: Customer Service Excel

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

The Queuing Model will calculate the optimum number of Customer Service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average Customer Service rate, the cost to the business of Customer waiting time (Customer dissatisfaction), and the cost to operate Customer Service points....

Category: Business & Finance / Applications
Publisher: David Morcom, License: Shareware, Price: USD $27.00, File Size: 151.0 KB
Platform: Unknown

The basic element of the Close Support application set is the Service Desk, a Windows application used by support or customer service personnel to manage service requests, incident reports and administration tasks.

The basic element of the Close Support application set is the Service Desk, a Windows application used by support or Customer Service personnel to manage Service requests, incident reports and administration tasks. The free to use Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any...

Category: Internet / Email
Publisher: Close Fit Software Limited, License: Freeware, Price: USD $0.00, File Size: 3.4 MB
Platform: Windows

Manage complaints with ease

Organizer Lite 2012 is free Service CRM software designed for service industry to manage customer complaints effectively.

Manage complaints with ease

Organizer Lite 2012 is free Service CRM software designed for Service industry to manage Customer complaints effectively.

- Manage complaints
-Unique complaint number for each complaint is generated which is easier for communicating with customers
-Assign and track various stages of complaint from initiation to closure
-...

Category: Business & Finance / Business Finance
Publisher: Spinso Lite, License: Freeware, Price: USD $0.00, File Size: 6.0 MB
Platform: Windows

VueChat installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies.

VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser....

Category: Business & Finance
Publisher: VueCam, License: Shareware, Price: USD $19.00, File Size: 3.3 MB
Platform: Windows, Linux, Unix, AS/400, OS/2, Mac

This service invoice template is Excel-based.

This Service invoice template is Excel-based. The invoice format implemented by the Service invoice template is general-purpose, which means it is suitable for many businesses that don?t ship products, such as solicitors, consultants and advisers.

Category: Business & Finance / Business Finance
Publisher: office-kit.com, License: Freeware, Price: USD $0.00, File Size: 34.7 KB
Platform: Windows, Vista, 7 (32-Bit, 64-Bit)

VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.

VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.

VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser....

Category: Business & Finance / Applications
Publisher: VueCam, License: Shareware, Price: USD $19.00, File Size: 3.3 MB
Platform: Windows, Linux, Mac

Save time and money with multi-user automated email response management. Respond to email in seconds! Email Responder analyzes mail, assigns it automatically, and selects the right pre-written templates to personalize replies.

Email Responder is a breakthrough product, bringing the benefits of Automated Email Response Management to enterprises of all sizes. Whether your organization has 1 employee or 1,000, you can speed up your email Customer Service process, reduce labor costs, and improve the quality of your Customer communication. Arriving email is automatically assigned to a person or...

Category: Internet / E-Mail Checkers
Publisher: DeskShare, License: Commercial, Price: USD $895.00, File Size: 14.2 MB
Platform: Windows

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

SupportCenter Plus is a web-based Customer support software that lets organizations effectively manage Customer tickets, their account & contact information, the Service contracts and in the process providing a superior Customer experience. Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Category: Business & Finance / Project Management
Publisher: Zoho Corporation Pvt. Ltd., License: Shareware, Price: USD $495.00, File Size: 36.3 MB
Platform: Windows

Sage SalesLogix is an award-winning CRM solution that provides a complete view of customer interactions across your sales, marketing, and customer service/support teams so they can collaborate and respond promptly and knowledgably to customer inquiri

Sage SalesLogix is an award-winning CRM solution that provides a complete view of Customer interactions across your sales, marketing, and Customer Service/support teams so they can collaborate and respond promptly and knowledgably to Customer inquiries and sales opportunities.

Category: Business & Finance / Database Management
Publisher: SalesLogix, Sage Software, Inc., License: Demo, Price: USD $0.00, File Size: 5.7 MB
Platform: Windows

mioot Live chat software an expert in live chat, live help, live support, Online Free Live chat software offer live customer support for your business. Try FREE Live Chat Software for websites & Call Center to enable live chat service.

miootLive chat software an expert in live chat, live help, live support, Online chat software offer live Customer support solutions. Live help support software tool which captures the visitor's info on a real time basis and provides opportunity to initiate a live help communication channel with the visitor to your web site. Try FREE Live Chat Software for websites to enable live chat...

Category: Internet / Chat
Publisher: Mioot Live Chat Software, License: Shareware, Price: USD $9.00, File Size: 1.4 MB
Platform: Windows

The invoice template for Excel is a simple to use and complete customer invoicing and inventory management system. The Excel invoice template stores invoices, products and customers and performs advanced invoice sales reporting and inventory monitoring.

The invoice template for Excel is a simple to use and complete Customer invoicing and inventory management system. The Excel invoice template stores invoices, products and customers and performs advanced invoice sales reporting and inventory monitoring. The structure of the invoice system allows the insertion, update and quick access to saved products, customers, and...

Category: Business & Finance / Business Finance
Publisher: Business Spreadsheets, License: Shareware, Price: USD $26.00, EUR22, File Size: 199.0 KB
Platform: Windows, Mac

Live Help Messenger is a customer service software solution that allows customer support operators to chat with your web site visitors and potential customers.

Live Help Messenger is a Customer Service software solution that allows Customer support operators to chat with your web site visitors and potential customers. Our software enables you to instantly add PHP Live Chat Software to your web site, you can then start to increase your sales and Customer satisfaction while visitors are still on your web site.

Category: Internet / Chat
Publisher: Stardevelop Pty Ltd, License: Shareware, Price: USD $159.95, File Size: 9.8 MB
Platform: Windows

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.

StromaSoft CRM Customer Service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your...

Category: Business & Finance
Publisher: StromaSoft Ltd, License: Shareware, Price: USD $199.00, File Size: 14.3 MB
Platform: Windows

Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability.

Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, Customer retention and profitability. It starts with loading your shop properly with appointments and your customers making real-time on-line appointments. Most problems in the Service drive occur due to a

Category: Business & Finance / Business Finance
Publisher: Autoeforms, License: Freeware, Price: USD $0.00, File Size: 4.1 MB
Platform: Windows

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve Customer issues quickly, thereby delivering superior Customer support and taking Customer satisfaction...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.3 MB
Platform: Windows, Linux

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.

For Easy Customer Service and Support. This software manages the Customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank,...

Category: Business & Finance
Publisher: kosmos BOS, License: Shareware, Price: USD $99.00, File Size: 9.3 MB
Platform: Windows

Hoard-fx strives to provide the highest level of execution and customer service.

Hoard-fx strives to provide the highest level of execution and Customer Service. To achieve this goal, Hoard-fx focuses on providing products and services related to Foreign Currencies.

All trades are executed in real time and every single transaction goes straight to the sophisticated back-office system, which generates daily and monthly

Category: Business & Finance / Business Finance
Publisher: Hoard-fx, License: Shareware, Price: USD $1500.00, File Size: 5.6 MB
Platform: Windows

mVaayoo SMS Excel Plugin offers users to send SMS from Excel sheet directly.

mVaayoo SMS Excel Plugin offers users to send SMS from Excel sheet directly. As most Business Professionals use MS Excel for organizing their Customer data; mVaayoo, along with its feature to send SMS from Excel, empowers all users to save their precious time and send personalized bulk SMS.

Category: Internet / Communications
Publisher: mVaayoo, License: Freeware, Price: USD $0.00, File Size: 3.0 MB
Platform: Windows

Invoice software based on Excel invoice templates and databases, with all the features for small or home business invoicing. The Express edition of the invoice software allows you to easily manage customers, products, invoices and payments.

Excel Invoice Manager Express edition is an invoice software for small or home business invoicing. It is seamlessly integrated with Microsoft Excel, providing you with a true what-you-see-is-what-you-get invoice form for creating invoices. If you have Microsoft Excel 2000/XP/2003/2007 installed on your Windows 2000/XP, you can get the invoice software up and running in 10...

Category: Business & Finance
Publisher: Billing Invoice Software Office-Kit.com, License: Shareware, Price: USD $39.00, File Size: 3.9 MB
Platform: Windows

For over a decade IEA Software's Emerald Suite has been a leader in service provider billing, customer management, RADIUS/AAA and provisioning.

For over a decade IEA Software's Emerald Suite has been a leader in Service provider billing, Customer management, RADIUS/AAA and provisioning. The Emerald Suite of products has been proven to be reliable, available, manageable and scalable. With thousands of installations around the globe, Emerald and RadiusNT/X manage millions of users worldwide.
Emerald is an...

Category: Business & Finance / Business Finance
Publisher: IEA Software, Inc., License: Shareware, Price: USD $1495.00, File Size: 16.5 MB
Platform: Windows

Takes advantage of the power and familiarity of Microsoft Excel to automate your customer invoice creation.

Takes advantage of the power and familiarity of Microsoft Excel to automate your Customer invoice creation. The workbook comes with sample data to explore, so you'll be working with the invoices immediately. Start by entering your company information. Add a logo if you wish. Then enter your inventory and unit pricing, along with your customerlist. When you need an invoice,...

Category: Business & Finance / Business Finance
Publisher: Microsheet, License: Shareware, Price: USD $29.95, File Size: 4.9 MB
Platform: Windows

XPPort(TM) transfers Excel data to PowerPoint. With one mouse click, XPPort simply and easily moves your Excel spreadsheets and charts to PowerPoint and makes them look great, without re-editing or manipulating. XPPort is fast, simple and easy.

XPPort(TM) ports Microsoft(R) Excel data to PowerPoint(R). A proven Excel add-in that views as a toolbar for use with all your spreadsheets and charts. When you are ready to convert Excel data to PowerPoint, XPPort reads your Excel page breaks and copies each page to a new separate slide. The order of PowerPoint slides created by XPPort is controlled the same way you...

Category: Audio
Publisher: Ramplan, License: Shareware, Price: USD $19.00, File Size: 0
Platform: Windows

There are many reasons why Virgin Poker is the best place to be playing poker.

There are many reasons why Virgin Poker is the best place to be playing poker.
Our Bad Beat Jackpot has grown to a giant 715,000 euros, so head over to the Bad Beat Tables and hope for your luckiest unlucky hand ever!
At Virgin Games we care about our customers and regard Customer Service as a core Virgin value. That is why our Customer Service team is...

Category: Games / Cards, Casino, Lottery
Publisher: Virgin Games., License: Freeware, Price: USD $0.00, File Size: 67.0 MB
Platform: Windows

Manage email, provide customer self service, handle an unlimited number of tickets.

Manage email, provide Customer self Service, handle an unlimited number of tickets.

Features:
-Turn disjointed email exchanges into organized, meaningful conversations.
-Easily integrate HR systems, CRM's, bug trackers and desktop software.
-Enterprise help desk software scalability. Handle thousands of requests daily; no fancy hardware.

Category: Business & Finance / Business Finance
Publisher: UserScape, Inc, License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

ValueMate provides for the management of all your customer related information in a single system.

ValueMate provides for the management of all your Customer related information in a single system. Valuemate allows you to manage organisational information relating to the company, offices and contacts. You can also define and report on the jobs requested by your customers departments and/or cost centres. The Customer department and cost centre feature allows you to generate...

Category: Business & Finance / Database Management
Publisher: GlobalX Information Services Pty Ltd, License: Demo, Price: USD $0.00, File Size: 42.5 MB
Platform: Windows