Free Downloads: Escalation

The Priority Manager is a powerful escalation and service level agreement (SLA) management tool.

The Priority Manager is a powerful Escalation and service level agreement (SLA) management tool. It can be used to automatically modify existing helpdesk jobs, send email to both staff and clients, and perform other actions relevant to your helpdesk environment.

By using the Priority Manager, the helpdesk can build up a rich set of Escalation and service level...

Category: Business & Finance / Project Management
Publisher: PRD Software, License: Demo, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Free website uptime monitor service from basicstate.com alerts you to server and network problems automatically and instantly by email or sms. Features 15 minute testing cycle, multiple alarm destinations, and problem escalation settings.

Free website uptime monitor service from basicstate.com alerts you to server and network problems automatically and instantly by email or sms. Features 15 minute testing cycle, multiple alarm destinations, and problem Escalation settings. A powerful management tool for any web site administrator. Subscribers can also add alerts from an extensive list of e-commerce partner sites.

Category: Internet
Publisher: basicstate.com, License: Freeware, Price: USD $0.00, File Size: 0
Platform: Unknown

Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your...

Category: Business & Finance
Publisher: Leigh Business Enterprises Ltd., License: Shareware, Price: USD $950.00, File Size: 2.3 MB
Platform: Windows

One of the best ways to empower your business is through great help desk software.

One of the best ways to empower your business is through great help desk software. Introducing the DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution...

Category: Business & Finance / Applications
Publisher: Magnoware Systems, License: Commercial, Price: USD $349.99, File Size: 14.5 MB
Platform: Windows

Comprehensive trouble ticket tracking software for for IT and/or customer support desks.

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking,...

Category: Business & Finance / Applications
Publisher: ScriptLogic Corporation, License: Demo, Price: USD $995.00, File Size: 55.5 MB
Platform: Windows

FAQ and issue tracking software.

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales...

Category: Audio / Utilities & Plug-Ins
Publisher: SupportWizard, License: Freeware, Price: USD $0.00, File Size: 0
Platform: Windows

Comprehensive trouble ticket tracking software for help desks and call centers.

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports,...

Category: Business & Finance / Applications
Publisher: ScriptLogic (Pittsburgh PA Office), License: Demo, Price: USD $995.00, File Size: 54.7 MB
Platform: Windows

PacketTrap Perspective (www.

PacketTrap Perspective (www.PacketTrap.com) is an affordable, simple troubleshooting and remediation platform for SMBs. A unique centralized dashboard provides users with a real-time view of the entire network, with remediation tools attached for immediate network problem resolution. Main features include: virtualization, device & application monitoring, customizable alerts with...

Category: Internet / News Applications
Publisher: PacketTrap Networks, Inc., License: Commercial, Price: USD $1995.00, File Size: 14.3 MB
Platform: Windows

Voice2Phone Auto Dialer - software for broadcasting voice messages by phone. Ideal for group event reminders, marketing, political campaign promotion, events notification, marketing, telemarketing, lead generation, and much more.

Voice2Phone Auto Dialer is a PC to phone software for reaching thousands of people by phone or by voice mail with voice messages. It does not require any additional hardware. It uses a computer to make unlimited calls through Voice over IP channel (SIP, SkypeOut) or through regular phone lines. The only requirement is the Internet connection at your computer. The system automatically dials one...

Category: Business & Finance / Voice Recognition
Publisher: www.cbusinesstools.com, License: Shareware, Price: USD $499.00, File Size: 912.0 KB
Platform: Windows

EasyRecovery DataRecovery is a powerful application that offers home or business users a complete solution for their data recovery and file repair needs.

EasyRecovery DataRecovery is a powerful application that offers home or business users a complete solution for their data recovery and file repair needs. This incredible program recovers lost, inaccessible or deleted files, folders and complete partitions quickly and easily, with added file repair capabilities for Zip files. Moreover, it supports all operating systems and media types. What is...

Category: Utilities / Backup
Publisher: Ontrack Data International, Inc., License: Shareware, Price: USD $0.00, File Size: 38.8 MB
Platform: Windows

EasyRecovery DataRecovery is a powerful application that offers home or business users a complete solution for their data recovery and file repair needs.

EasyRecovery DataRecovery is a powerful application that offers home or business users a complete solution for their data recovery and file repair needs. This incredible program recovers lost, inaccessible or deleted files, folders and complete partitions quickly and easily, with added file repair capabilities for Zip files. Moreover, it supports all operating systems and media types. What is...

Category: Utilities / Backup
Publisher: Ontrack Data Recovery, Inc., License: Shareware, Price: USD $0.00, File Size: 38.8 MB
Platform: Windows

Voice2Phone Auto Dialer - software for broadcasting voice messages by phone. Ideal for group event reminders, marketing, political campaign promotion, events notification, marketing, telemarketing, lead generation, and much more.

Voice2Phone Auto Dialer is a PC to phone software for reaching thousands of people by phone or by voice mail with voice messages. It does not require any additional hardware. It uses a computer to make unlimited calls through Voice over IP channel (SIP, SkypeOut) or through regular phone lines. The only requirement is the Internet connection at your computer. The system automatically dials one...

Category: Utilities / Command Line Utilities
Publisher: Voice2Phone, License: Shareware, Price: USD $399.00, File Size: 1.8 MB
Platform: Windows

HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you'll be able to: Submit service requests via simple forms; Manage and monitor your requests; Communicate with HelpDesk.

HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you'll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as Escalation, automatic notifications,...

Category: Business & Finance / Database Management
Publisher: it-stream.com, License: Shareware, Price: USD $149.00, File Size: 318.0 KB
Platform: Windows, Mac, Linux

As Microsoft CRM user, you will find Q-Project the best way to manage projects as an integrated solution with Microsoft CRM & Outlook.

As Microsoft CRM user, you will find Q-Project the best way to manage projects as an integrated solution with Microsoft CRM & Outlook.

Q-Project provides mechanism for constant and effective communication among everyone involved in the project, to achieve agreement among the project team, customer and management on the project's goals, overall path, required resources, budget, the...

Category: Business & Finance / Project Management
Publisher: Q-Project, License: Commercial, Price: USD $490.00, File Size: 9.5 MB
Platform: Windows

The most ferocious online conflict of the 21st century is now available in its most definitive form: introducing Joint Operations: Combined Arms, the largest multiplayer FPS collection ever.

The most ferocious online conflict of the 21st century is now available in its most definitive form: introducing Joint Operations: Combined Arms, the largest multiplayer FPS collection ever.

With the award-winning Joint Operations: Typhoon Rising and the bestselling Joint Operations: Escalation together in one convenient package

Main Features:

-...

Category: Games / Misc. Games
Publisher: NovaLogic, License: Shareware, Price: USD $19.99, File Size: 520.0 MB
Platform: Windows

Power of Appeals is a denial management software application that improves cash flow through denial avoidance and resolution improvements applicable throughout the revenue cycle.

DENIAL MANAGEMENT SOLUTION Power of Appeals is a denial management software application that improves cash flow through denial avoidance and resolution improvements applicable throughout the revenue cycle. Effective denial management requires both proactive denial avoidance and effective appeal generation and resolution-aimed templates, tracking, and follow-up features. Power of Appeals...

Category: Business & Finance
Publisher: Appeal Solutions, License: Shareware, Price: USD $695.00, File Size: 11.7 MB
Platform: Windows

Golden Rules Organizer v2.

Golden Rules Organizer v2.1 is professional collaborative organizer and goal system.

It provides three planning levels: mission & values, projects, recurring and one-time tasks.

Projects facility includes cost and expense tracking.

Planner facility supports periodical plans (e.g., daily, weekly, half-yearly) with objectives and completion tracking.

Scheduler...

Category: Business & Finance / Project Management
Publisher: www.golden-rules.org, License: Freeware, Price: USD $0.00, File Size: 8.1 MB
Platform: Windows

Auto Dialer Operator Software calls each number on your phone list and transferring the call to a live operator when the call is answered

Voice2Phone Auto Dialer Operator is a PC to phone software for reaching thousands of people by phone or by voice mail with voice messages. It does not require any additional hardware. The innovative Voice2Phone Auto Dialer automatic voice broadcasting software uses advanced VoIP and SIP technology to automatically call each number on your list and transferring the call to a live operator when...

Category: Utilities / Command Line Utilities
Publisher: Voice2Phone Software, License: Shareware, Price: USD $499.00, USD499, File Size: 1.7 MB
Platform: Windows

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Help desk), with partners (outsourcing), and bug tracking (development).

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request: use TaskPool to...

Category: Business & Finance / Applications
Publisher: DEK Software International, License: Shareware, Price: USD $495.00, File Size: 41.9 MB
Platform: Windows

Enterprise Alert to sends business-critical alerts to your mobile.

Enterprise Alert to sends business-critical alerts to your mobile. It provides highly reliable SMS alerts for business critical systems, fully automated Escalation, 2-way SMS applications and seamless integration into your IT and 3rd party applications, e.g. Exchange,Whatsup,Openview and Tivoli. message master(tm) Enterprise Alert significantly improves the availability, productivity and...

Category: Internet / SMS
Publisher: Derdack GmbH, License: Demo, Price: USD $1856.00, File Size: 33.3 MB
Platform: Windows

The only ITIL guided helpdesk system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full fledged service provider. Supports SMS, Skype calls, hosted Exchange, SLA, Assets tracking.

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor...

Category: Business & Finance / MS Office Addons
Publisher: AssistMyTeam, License: Shareware, Price: USD $1500.00, File Size: 22.0 MB
Platform: Windows

Auto Dialer Software calls each number on your phone list and delivers your recorded voice message. Auto Dialer software package requires only a computer and an Internet connection to allow you to reach your target audience quickly and effectively.

Voice2Phone Auto Dialer is a PC to phone software for reaching thousands of people by phone or by voice mail with voice messages. It does not require any additional hardware. The innovative Voice2Phone Auto Dialer automatic voice broadcasting software uses advanced VoIP and SIP technology to automatically call each number on your list, deliver your recorded message and, if appropriate, record...

Category: Utilities / Command Line Utilities
Publisher: Voice2Phone Software, License: Shareware, Price: USD $799.00, USD799, File Size: 2.0 MB
Platform: Windows

ServerDefender Artificial Intelligence (AI) Web application firewall is designed to provide IMMEDIATE PROTECTION for Web sites and applications running on the Microsoft IIS Web server by blocking Web attacks including SQL injection, buffer overflows,

ServerDefender Artificial Intelligence (AI) Web application firewall is designed to provide IMMEDIATE PROTECTION for Web sites and applications running on the Microsoft IIS Web server by blocking Web attacks including SQL injection, buffer overflows, cross-site scripting (XSS) and request forgery (CSRF), directory traversal, zero-day, brute force, dictionary, denial of service and others....

Category: Security & Privacy / Other
Publisher: Port80 Software, License: Demo, Price: USD $649.95, File Size: 12.6 MB
Platform: Windows

rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence,...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to...

Category: Business & Finance
Publisher: Leigh Business Enterprises Ltd., License: Shareware, Price: USD $950.00, File Size: 5.1 MB
Platform: Windows