Free Downloads: Service Level Management

License:  All 1 2 | Free

Shareware
AvailSuite Screenshot
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AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it covers all activities of a small company, helping you to run your business every day.

AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it will organize all of your customer information, manage the products and services you provide, schedule and dispatch your staff, keep expenses under control, handle invoicing, and much more. AvailSuite is a proven choice...

Category: Business & Finance
Publisher: MS Team LLC, License: Shareware, Price: USD $295.00, File Size: 25.7 MB
Platform: Windows



Shareware
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Veeam Monitor leverages Veeam Business View™ to enable performance monitoring, alerting and reporting for virtual machine groups based on criteria such as business unit, department, location, purpose, service-level agreement or any other criter

Veeam Monitor leverages Veeam Business View™ to enable performance monitoring, alerting and reporting for virtual machine groups based on criteria such as business unit, department, location, purpose, Service-Level agreement or any other criteria you define.

This ability to perform business-centric monitoring helps to identify the business impact of a virtual...

Category: Security & Privacy / Access Control
Publisher: Veeam Software, Inc., License: Shareware, Price: USD $200.00, File Size: 3.1 MB
Platform: Windows

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The Priority Manager is a powerful escalation and service level agreement (SLA) management tool.

The Priority Manager is a powerful escalation and Service Level agreement (SLA) Management tool. It can be used to automatically modify existing helpdesk jobs, send email to both staff and clients, and perform other actions relevant to your helpdesk environment.

By using the Priority Manager, the helpdesk can build up a rich set of escalation and...

Category: Business & Finance / Project Management
Publisher: PRD Software, License: Demo, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
SupportCalls Screenshot
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The only ITIL guided helpdesk system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full fledged service provider. Supports SMS, Skype calls, hosted Exchange, SLA, Assets tracking.

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor...

Category: Business & Finance / MS Office Addons
Publisher: AssistMyTeam, License: Shareware, Price: USD $1500.00, File Size: 22.0 MB
Platform: Windows

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This practical approach to facilitating common challenges facing modern organizations provides an intuitive solution to optimize service delivery and management.

This practical approach to facilitating common challenges facing modern organizations provides an intuitive solution to optimize Service delivery and Management. IT departments can avoid slow, unmanaged Service which can be both damaging to their reputation and cause loss in productivity as well as easily provide statistics which help justify their cost.

By...

Category: Business & Finance / Business Finance
Publisher: Latitude Software, License: Demo, Price: USD $0.00, File Size: 62.1 MB
Platform: Windows

Polar Help Desk Screenshot
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Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management, enables your organization to manage support services to your employees and customers through a help desk portal.

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident Management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Key advantages: - Incorporate proven Incident Management...

Category: Business & Finance / CRM
Publisher: Polar, License: Demo, Price: USD $150.00, File Size: 16.8 MB
Platform: Windows

Polar Help Desk Free Screenshot
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Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident Management, knowledge base, email integration, language Management, reports and clear user-friendly interface are the features...

Category: Business & Finance
Publisher: Polar, License: Freeware, Price: USD $0.00, File Size: 9.5 MB
Platform: Windows

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A Microsoft Windows-based service-cycle management and dispatching solution designed to automate processes involved in running your towing and recovery operation.

A Microsoft Windows-based Service-cycle Management and dispatching solution designed to automate processes involved in running your towing and recovery operation. The InTow Software Suite from OnScene Solutions is a data Management solution to the towing industry. InTow Software Suite provides a "digital dashboard" of your company, allowing you to analyze...

Category: Business & Finance / MS Office Addons
Publisher: OnScene Solutions, License: Commercial, Price: USD $1995.00, File Size: 79.8 MB
Platform: Windows

Shareware
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Manage and deliver support services to your employees and customers through a central web-based help desk portal.

Manage and deliver support services to your employees and customers through a central web-based help desk portal.
Email integration: Manage email flow with help desk integrated with multiple email accounts and customize email notification templates using scripting language. Integrate any other system through API.
Easily integrate any system through RESTful API, e.g. CRM, HR systems,...

Category: Business & Finance / Project Management
Publisher: Polar, License: Shareware, Price: USD $50.00, File Size: 45.3 MB
Platform: Windows

Service Account Manager Screenshot
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Service Account Manager is a powerful mass management tool for the automated and remote management of Windows services. The tool provides a single view of all services on all managed systems.

Service Account Manager is a powerful mass Management tool for the automated and remote Management of Windows services. The tool provides a single view of all services on all managed systems, allowing administrators to report on and change virtually all Service properties with a few mouse clicks. Unlike other tools on the market, a full rights and Service...

Category: Utilities
Publisher: Lieberman Software Corporation, License: Commercial, Price: USD $499.00, File Size: 13.4 MB
Platform: Windows

AggreGate Device Management Platform for Linux Screenshot
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AggreGate Device Management Platform is a multi-industry remote monitoring and service solution that employs modern communication technologies to control, configure and monitor different electronic devices.

AggreGate Device Management Platform is a multi-industry M2M solution that employs modern communication technologies to control, configure and monitor different electronic devices. As the name implies, AggreGate lets enterprises collect (or "aggregate") device data into a common database, where roled users may "slice and dice" it according to their needs, as well as let other enterprise...

Category: Internet / Communications
Publisher: Tibbo, License: Shareware, Price: USD $650.00, File Size: 109.1 MB
Platform: Linux, Unix, Java

Serio IT Service View Pro Screenshot
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Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.

Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.


Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those devices to you and your customers. You can examine and edit the log...

Category: Internet / News Applications
Publisher: Serio Ltd, License: Shareware, Price: USD $280.00, File Size: 5.6 MB
Platform: Windows

Advanced Time Reports Palm Screenshot
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Advanced Time Reports is a simple time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

ATR Palm is a simple time tracking & project Management software for Palm OS based devices. ATR Palm can be synchronized with ATR Personal or ATR Professional with just one click, so you can keep track of all your activities on the run. It will help you increase your billable hours by better managing all your projects, clients and working hours on the go. Used by professionals and...

Category: Business & Finance
Publisher: Xpress Software Inc., License: Shareware, Price: USD $29.99, File Size: 304.4 KB
Platform: Palm

Advanced Time Reports Pocket Screenshot
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Advanced Time Reports is a simple time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

ATR Pocket is a simple time tracking & project Management software for Palm OS based devices. ATR Palm can be synchronized with ATR Personal or ATR Professional with just one click, so you can keep track of all your activities on the run. It will help you increase your billable hours by better managing all your projects, clients and working hours on the go. Used by professionals and...

Category: Business & Finance
Publisher: Xpress Software Inc., License: Shareware, Price: USD $29.99, File Size: 6.7 MB
Platform: Pocket PC, Windows

Commercial
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The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes by establishing a standard, centralized information repository.

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of Service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best...

Category: Business & Finance
Publisher: ProcessWorx LLC, License: Commercial, Price: USD $149.00, File Size: 39.2 MB
Platform: Windows

Advanced Time Reports Personal Screenshot
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Advanced Time Reports is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

Advanced Time Reports Personal Edition is an intuitive time tracking & project Management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential functions such as timesheet reporting and project Management. Advanced Time Reports...

Category: Business & Finance / Project Management
Publisher: Xpress Software Inc., License: Freeware, Price: USD $0.00, File Size: 6.7 MB
Platform: Windows

Advanced Time Reports Web Personal Screenshot
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Advanced Time Reports is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by many professionals and businesses.

Advanced Time Reports Personal Edition is an intuitive time tracking & project Management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential functions such as timesheet reporting and project Management. Advanced Time...

Category: Business & Finance
Publisher: Xpress Software Inc., License: Freeware, Price: USD $0.00, File Size: 1.3 MB
Platform: Windows

Freeware
Horizon CRM Screenshot
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Powerful CRM with links to Sage & Quickbooks with the following features :-Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre plus ..

Horizon is a powerful CRM with links to Sage & Quickbooks Features include Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base, Service Level Agreements, Customer asset tracking, RMA, Issue tracking...

Category: Business & Finance
Publisher: Visionbase Software Ltd, License: Freeware, Price: USD $0.00, File Size: 33.4 MB
Platform: Windows

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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.3 MB
Platform: Windows, Linux

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
TaskPool Screenshot
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TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Help desk), with partners (outsourcing), and bug tracking (development).

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a helpdesk for your customers * Outsourcing request:...

Category: Business & Finance / Applications
Publisher: DEK Software International, License: Shareware, Price: USD $495.00, File Size: 41.9 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Commercial
MrBOOT Screenshot
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Represents radically lower cost, high effect to install/update operating system or software.Provide speed,flexible, strong desktop service for client. Launch application with full power locally without affecting the performance of the other clients.

Benefits from streaming by MrBOOT . Instant Desktop software distribution eliminates the hidden Management effort in an on-demand world . 1,000s of desktops can get the latest patch in the time that it takes to reboot . Eliminates the need to insure that patches/upgrades are appropriately applied to 1000s of desktops . Eliminates the need to make desk-side visits to 1000s of...

Category: Security & Privacy / Access Control
Publisher: Shenzhen Caidone Technology Co.,Ltd, License: Commercial, Price: USD $30.00, File Size: 70 B
Platform: Windows, Linux

Netwrix Identity Management Suite Screenshot
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Netwrix Identity Management Suite solves the most critical identity management challenges, such as password management and provisioning, to decrease IT help desk workload and secure Active Directory environments. Price for 150 users is $1860.

Lack of automated identity Management procedures contributes to higher IT help desk costs, bad security, and failed compliance audits. Netwrix Identity Management Suite is a set of integrated tools that solve the most critical identity Management challenges in Active Directory environments: - Forgotten passwords generate more than half of IT help desk...

Category: Utilities / Network
Publisher: Netwrix Corporation, License: Shareware, Price: USD $1485.00, File Size: 26.6 MB
Platform: Windows

AdventnetManageEngine SupportCenter Plus Screenshot
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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next...

Category: Business & Finance / Applications
Publisher: AdventNet Inc, License: Freeware, Price: USD $0.00, File Size: 31.0 MB
Platform: Windows, Linux

AvailSuite for Pest Control Screenshot
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AvailSuite for Pest Control has been designed to effectively manage all aspects of a Pest Control company. Affordable, easy to setup and use, it covers all activities of a small company, helping you to run your business every day.

AvailSuite for Pest Control is a special edition of AvailSuite - Service Management Software. AvailSuite for Pest Control has been designed to effectively manage all aspects of a Pest Control company. Affordable, easy to setup and use, it will organize all of your customer information, manage the services you provide, schedule and dispatch your staff, keep expenses under control,...

Category: Business & Finance
Publisher: MS Team LLC, License: Shareware, Price: USD $395.00, File Size: 25.8 MB
Platform: Windows

5 Stars5 Stars5 Stars5 Stars5 Stars Shareware
Longitude Screenshot
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Heroix introduces its Longitude Hyper-V application to monitor Microsoft Hyper-V hypervisor. Longitude helps keep IT budgets in check by helping to locate and reduce virtual sprawl, over provisioning, and excess use of resources.

Heroix introduces its Longitude Hyper-V application to monitor Microsoft Hyper-V hypervisor. This follows the Heroix VMware vSphere performance monitoring application, which increased sales by 36 percent in a year. Longitude is a feature-rich, easy-to-use, affordable monitoring solution that companies use to track the health of their entire IT infrastructure: multiple operating systems, web...

Category: Utilities / Network
Publisher: Heroix, License: Shareware, Price: USD $399.00, USD140, File Size: 460.2 MB
Platform: Windows

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License:  All 1 2 | Free