Free Downloads: Web Helpdesk

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web.

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the Web. Integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent Web browser based. Shared open source code.

Category: Internet / Internet Phone and Teleconferencing
Publisher: sitehelpdesk.com, License: Demo, Price: USD $800.00, File Size: 10.7 MB
Platform: Windows, Pocket PC, Palm, BlackBerry, iPhone, iPod, iTouch, Java

The only ITIL guided helpdesk system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full fledged service provider. Supports SMS, Skype calls, hosted Exchange, SLA, Assets tracking.

An ITIL guided Helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of Helpdesk...

Category: Business & Finance / MS Office Addons
Publisher: AssistMyTeam, License: Shareware, Price: USD $1500.00, File Size: 22.0 MB
Platform: Windows

Test Outlook as convenient Helpdesk solution for customer e-mails to Clothing companies.

Test Outlook as convenient Helpdesk solution for customer e-mails to Clothing companies. You will get a predefined structure with the typical subjects that occur in customer e-mails Clothing companies, together with ideas for text modules that can be sorted into this categories. All Fashion text modules are compatible to a multiuser network so that with a LAN all the Helpdesk...

Category: Business & Finance / Applications
Publisher: ITSTH, License: Freeware, Price: USD $0.00, File Size: 246.0 KB
Platform: Windows

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests.

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN Helpdesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and...

Category: Business & Finance / Project Management
Publisher: Mediachase Russia, License: Shareware, Price: USD $49.00, File Size: 31.2 MB
Platform: Windows

Web SmartDeviceMonitor software gives IT Managers and Helpdesk personnel a central monitoring and control point for networked Multifunctional products, printers, scanners and other devices.

Web SmartDeviceMonitor software gives IT Managers and Helpdesk personnel a central monitoring and control point for networked Multifunctional products, printers, scanners and other devices.

Now with a completely redesigned user-friendly interface, it's even easier to configure, organize, diagnose and update network peripherals via a standard Web...

Category: Internet / Misc. Plugins
Publisher: RICOH Co.,Ltd., License: Demo, Price: USD $0.00, File Size: 302.6 MB
Platform: Windows

The Jira Helpdesk Client is a client application designed for the helpdesk environment that sits on top of Atlassian's issue tracking tool JIRA.

The Jira Helpdesk Client is a client application designed for the Helpdesk environment that sits on top of Atlassian's issue tracking tool JIRA.
To use this product, you will need to first purchase JIRA.

Main Features:

- New user-interface designed specifically for a Helpdesk environment;
- Drag-and-drop customer fields and format...

Category: Business & Finance / Business Finance
Publisher: Blue Waterfall Software, License: Shareware, Price: USD $69.00, File Size: 12.3 MB
Platform: Windows

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Help desk), with partners (outsourcing), and bug tracking (development).

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a Web-based system for handling various types of requests. Requests can be: * Service request: use TaskPool as a Helpdesk for your customers * Outsourcing...

Category: Business & Finance / Applications
Publisher: DEK Software International, License: Shareware, Price: USD $495.00, File Size: 41.9 MB
Platform: Windows

SupportCenter is powerful and easy-to-use Helpdesk and Customer Support software developped for companies that handle big load of email support tickets per day. Very easy to learn and to use, intuitive, and powerful.

SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process...

Category: Internet
Publisher: Quality Unit, s.r.o., License: Commercial, Price: USD $199.00, File Size: 3.8 MB
Platform: Windows, Linux, Unix

Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.

Easy to use Helpdesk software, sensibly priced to suit all businesses. Powerful Helpdesk Software:- LBE Helpdesk software will help you manage and control your Helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at Helpdesk software which is more than 10 times our price - but, in their words,...

Category: Business & Finance
Publisher: Leigh Business Enterprises Ltd., License: Shareware, Price: USD $950.00, File Size: 5.1 MB
Platform: Windows

The Priority Manager is a powerful escalation and service level agreement (SLA) management tool.

The Priority Manager is a powerful escalation and service level agreement (SLA) management tool. It can be used to automatically modify existing Helpdesk jobs, send email to both staff and clients, and perform other actions relevant to your Helpdesk environment.

By using the Priority Manager, the Helpdesk can build up a rich set of escalation and service level...

Category: Business & Finance / Project Management
Publisher: PRD Software, License: Demo, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests.

Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the Helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the...

Category: Utilities / Network
Publisher: Alchemy Lab, License: Freeware, Price: USD $0.00, File Size: 911.4 KB
Platform: Windows

CentreDesk Corporate is a multi-user helpdesk application, designed for a small to Corporate enterprise.

CentreDesk Corporate is a multi-user Helpdesk application, designed for a small to Corporate enterprise.
Fast, easy Helpdesk call logging, easy call tracking, with the full history of all actions taken.
Easily assign help desk logs to technicians
The required date can be customized to suit the individual Issue or SLA Requirements, (calculates holidays and working...

Category: Business & Finance / Business Finance
Publisher: Merging Technologies, License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

Self Service Reset Password Management is an application which allows end-users to reset their own (Active Directory) passwords. This eliminates the need for a helpdesk and system administrators to service these requests when a user has forgotten his

Less involvement of IT staff Password reset requests form a substantial part of all Helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or...

Category: Utilities
Publisher: Tools4Ever Germany GmbH, License: Demo, Price: USD $1.00, File Size: 13.9 MB
Platform: Windows

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.

StromaSoft CRM customer service Helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is...

Category: Business & Finance
Publisher: StromaSoft Ltd, License: Shareware, Price: USD $199.00, File Size: 14.3 MB
Platform: Windows

Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online.

Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the Helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away. Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support...

Category: Internet
Publisher: PJ Applications, License: Freeware, Price: USD $0.00, File Size: 266.6 KB
Platform: Windows

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management, enables your organization to manage support services to your employees and customers through a help desk portal.

Polar Help Desk is a Web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Key advantages: - Incorporate proven Incident Management process...

Category: Business & Finance / CRM
Publisher: Polar, License: Demo, Price: USD $150.00, File Size: 16.8 MB
Platform: Windows

HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls.

HelpBox is a 100% webbased Helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and...

Category: Business & Finance / Applications
Publisher: Layton Technology INC, License: Shareware, Price: USD $695.00, File Size: 62.4 MB
Platform: Windows

Target Helpdesk features
- Receive requests by email; automatically have a confirmation sent to your end user and route the request to the appropriate person or team
- Use canned emails to respond quickly in a standardised format
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Target Helpdesk features
- Receive requests by email; automatically have a confirmation sent to your end user and route the request to the appropriate person or team
- Use canned emails to respond quickly in a standardised format
- Report on your achievements and performance
- and much, much more!

Category: Home & Education / Miscellaneous
Publisher: Target Helpdesk Software Ltd, License: Shareware, Price: USD $1495.00, File Size: 241.6 MB
Platform: Windows

Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions.

Easy to use Helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful Helpdesk Software:- Help Desk-99 will help you manage and control your Helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at Helpdesk software which is more than 10 times our price - but, in their...

Category: Business & Finance
Publisher: Leigh Business Enterprises Ltd., License: Shareware, Price: USD $180.00, File Size: 5.0 MB
Platform: Windows

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services.

Help Desk for IIS is a Web-based help desk software solution for delivering customer service and support. It easily installs on your Web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except Web browser. Open support requests via login or send an email to create a support...

Category: Business & Finance
Publisher: MIS Utilities, License: Shareware, Price: USD $199.00, File Size: 4.1 MB
Platform: Windows

The organization software “Zeta Helpdesk” for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets). .

The organization software “Zeta Helpdesk” for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets).

Category: Software Development
Publisher: zeta software GmbH, License: Freeware, Price: USD $0.00, File Size: 70.2 MB
Platform: Windows

EasyDesk Helpdesk is a simple call logging utility for small support centres and others. It is designed primarily to be quick and easy to use. A fully working version can be downloaded from the Download page. Registration costs just $49.0

EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. A fully working trial version can be downloaded from the Download page. Registration costs just $49.0 Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive....

Category: Business & Finance
Publisher: Ziggyred Software, License: Shareware, Price: USD $49.00, File Size: 4.8 MB
Platform: Windows

rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking...

Category: Business & Finance
Publisher: rapidHelp Software, License: Freeware, Price: USD $0.00, File Size: 45.0 MB
Platform: Windows

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web form, manually or automatically. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. E-mail history, FAQ.

Collaborate on Helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and...

Category: Business & Finance / Business Finance
Publisher: kalmstrom.com Business Solutions, License: Shareware, Price: USD $2200.00, EUR1450, File Size: 23.1 MB
Platform: Windows

Razordesk is a fully featured Web Helpdesk IT ticketing system. Features include windows style user interface, contracts, notifications, reporting, jeopardy warning and much more. Free Edition supports 3 simultaneous users. Easy to install.

With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Staff and end users alike will appreciate its intuitive Web-based console. Effortlessly track “help requests” and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more....

Category: Business & Finance
Publisher: Blue Tang Web Systems Ltd, License: Freeware, Price: USD $0.00, File Size: 10.3 MB
Platform: Windows