Free Downloads: Call Center Operations Model Excel

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of activity and...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic Model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

Using Multi Scenarios Manager for Excel, you may quickly and very simply create, evaluate and manage multiple scenarios of your models in Microsoft Excel.

Using Multi Scenarios Manager for Excel, you may quickly and very simply create, evaluate and manage multiple scenarios of your models in Microsoft Excel.

Multi Scenarios Manager for Excel is a tool which will allow you to appreciate the impact of changes in the values of input variables, on the output variables you may choose, without altering your original...

Category: Business & Finance / MS Office Addons
Publisher: Model Advisor, License: Shareware, Price: USD $39.95, File Size: 4.8 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

HEC-ResSim is designed to be used to model reservoir operations at one or more reservoirs whose operations are defined by a variety of operational goals and constraints.

HEC-ResSim is designed to be used to Model reservoir Operations at one or more reservoirs whose Operations are defined by a variety of operational goals and constraints.
It offers three separates sets of functions called Modules that provide access to specific types of data within a watershed.

Category: Business & Finance / Database Management
Publisher: Hydrologic Engineering Center, US Army Corps of Engineers, License: Freeware, Price: USD $0.00, File Size: 40.7 MB
Platform: Windows

The Radio Operations Center (ROC) is a comprehensive suite of full-featured software solutions for commercial radio, amateur (Ham) radio, MARS and marine radio control.

The Radio Operations Center (ROC) is a comprehensive suite of full-featured software solutions for commercial radio, amateur (Ham) radio, MARS and marine radio control. ROC is the only 32-bit Windows software available for operating TNCs in host mode as well as soundcard support for all the digital radio modes.
CSS offers a no-cast, no-obligation, fully functional demo...

Category: Audio / Utilities & Plug-Ins
Publisher: Creative Software Services, Inc, License: Shareware, Price: USD $49.95, File Size: 24.2 MB
Platform: Windows

The Business Valuation Model Excel is a professional valuation model developed by a CFA charterholder. It allows users to perform complex business valuations in Microsoft Excel and provide detailed valuations from publicly-available information.

The Business Valuation Model Excel is an "out-of-the-box" professional valuation Model developed by a CFA charterholder. It is designed to accept information from publicly-available 10-K reports in order to calculate the total and per-share value of a business. The Model includes a basic and common-size income statement and balance sheet, an easy-to-use cost of...

Category: Business & Finance / Auction Tools
Publisher: Excel Templates - The Spreadsheet Store, License: Shareware, Price: USD $149.95, File Size: 99.0 KB
Platform: Windows, Mac, Android, BlackBerry, iPhone

Automatically schedule up to 25 doctors to 5 daily calls each day for up to a year with Excel. Call preferences and qualifications are combined with doctor availability and call history each day to randomly select who is assigned to each call.

Automatically schedule up to 100 doctors to 10 daily calls each day for up to a year with Excel. Call preferences and qualifications are combined with doctor availability and Call history each day to randomly select who is assigned to each Call. Holiday and weekend calls, as well as weekday calls are evenly and fairly distributed to all of your doctors throughout the...

Category: Business & Finance
Publisher: Shift Schedules, License: Shareware, Price: USD $299.00, File Size: 2.3 MB
Platform: Windows

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in Call...

Category: Business & Finance / Applications
Publisher: David Morcom, License: Shareware, Price: USD $27.00, File Size: 151.0 KB
Platform: Unknown

Revit Excel Link enables you to leverage the data contained in your building information model by exporting the data out to Microsoft Excel.

Revit Excel Link enables you to leverage the data contained in your building information Model by exporting the data out to Microsoft Excel.

Export data from virtually any Revit element into Microsoft Excel, and once exported, you can use the tools within Excel (like searching, filtering, sorting, etc) to quickly identify and correct mistakes and...

Category: Business & Finance / MS Office Addons
Publisher: CAD Technology Center, License: Shareware, Price: USD $95.00, File Size: 489.3 KB
Platform: Windows

The Radio Operations Center (ROC) is a comprehensive suite of full-featured software solutions for commercial radio, amateur (Ham) radio, MARS and marine radio control.

The Radio Operations Center (ROC) is a comprehensive suite of full-featured software solutions for commercial radio, amateur (Ham) radio, MARS and marine radio control. ROC is the only 32-bit Windows software available for operating TNCs in host mode as well as soundcard support for all the digital radio modes.

Category: Home & Education / Miscellaneous
Publisher: Creative Software Services, Inc, License: Freeware, Price: USD $0.00, File Size: 19.0 MB
Platform: Windows

The Radio Operations Center (ROC) is a comprehensive suite of full-featured software solutions for commercial radio, amateur (Ham) radio, MARS and marine radio control.

The Radio Operations Center (ROC) is a comprehensive suite of full-featured software solutions for commercial radio, amateur (Ham) radio, MARS and marine radio control. ROC is the only 32-bit Windows software available for operating TNCs in host mode as well as soundcard support for all the digital radio modes. That means you can multitask, quickly and easily integrate other radio...

Category: Home & Education / Miscellaneous
Publisher: Creative Software Services, Inc, License: Shareware, Price: USD $49.95, File Size: 24.3 MB
Platform: Windows

The Operator Basics SuperFlow contains the essential information for a new operator using Operations Manager 2007.

The Operator Basics SuperFlow contains the essential information for a new operator using Operations Manager 2007. The SuperFlow interactive content Model provides a structured and interactive interface for viewing documentation. Depending on the focus of the SuperFlow, you will find overview information, steps that include detailed information, procedures, sample log entries,...

Category: Internet / Misc. Plugins
Publisher: Microsoft, License: Shareware, Price: USD $0.00, File Size: 16.2 MB
Platform: Windows

WhoCalls will use your modem to detect the CallerID of a calling party.

WhoCalls will use your modem to detect the CallerID of a calling party. Caller ID (caller identification or CID, and more properly calling number identification CNID, also known as CLID:calling line identity or CLIP:calling line identification presentation) is a telephone service that transmits the caller number to the called party telephone equipment during the ringing signal or when the...

Category: Internet / Dial-up & Connectivity
Publisher: MAW Software Ltd., License: Shareware, Price: USD $20.00, File Size: 2.6 MB
Platform: Windows

Excel spreadsheet for assigning up to 5 daily calls to 30 doctors for one year. Companion spreadsheet for 10 calls and 60 doctors. Creates vCalendar file for your PDA, Smart Phone and Outlook Calendar.

The Doctors Call Scheduler Excel spreadsheet schedules doctor's daily calls for a full year. It was developed with the assistance of a doctor responsible for scheduling 30 doctors to 5 calls per day for an anesthesiology clinic. You simply specify the doctor's names and the number of doctors that need to be on Call each day of the week. You then proceed to assign first...

Category: Business & Finance
Publisher: Shift Schedules, License: Shareware, Price: USD $199.00, File Size: 2.7 MB
Platform: Windows, Mac

eXcelator CTR is a powerful Excel Add-In. We can call it Cells Text Remover in short CTR. It removes text from Excel Cells with different criteria and conditions. With eXcelator CTR you can process as many cells as you want in a single process.

eXcelator CTR is a powerful Excel Add-In. We can Call it Cells Text Remover in short CTR. It removes text from Excel Cells with different criteria and conditions. With eXcelator CTR you can process as many cells as you want in a single process. It is designed to give you a user friendly environment with lightning speed and quality results. It saves your precious time and...

Category: Business & Finance / Word Processing
Publisher: Technocom, License: Shareware, Price: USD $29.95, EUR22.95, File Size: 532.6 KB
Platform: Windows

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

With this Office add-in, you can easily open multiple documents in a single window, using tabs for switching sets of Workbooks.

With this Office add-in, you can easily open multiple documents in a single window, using tabs for switching sets of Workbooks. It is compatible with Microsoft Excel 2003, Excel 2007 and Excel 2010 (32 / 64 bit).
Workbook Tabs for Excel features a powerful setting Center. Here you may configure all Workbook Tabs for Excel settinigs, such as: To...

Category: Business & Finance / MS Office Addons
Publisher: Detong Technology Ltd., License: Shareware, Price: USD $0.00, File Size: 0
Platform: Windows

Value Chain Analysis is one of the fundamental elements of Chain Analysis, which is itself a critical element of the contextual framework upon which all business models are pinned.

The most basic breakdown of primary functions includes input logistics, Operations, output logistics, sales and marketing and service. You should use the other models and frameworks within this software to further differentiate between, and add to, these domains. Product Innovation is one area that is not normally included in the de jure Model but is often included in the de facto...

Category: Business & Finance / Small Business Tools
Publisher: www.va1ue-chain.com/, License: Freeware, Price: USD $0.00, File Size: 8.5 MB
Platform: Windows, Mac, Other