Free Downloads: Call Center Manager

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality
- Easy Call monitoring and recording, "whisper coaching" capability enables live-Call agent coaching and training that is inaudible to customers; real-time reporting of...

Category: Internet / Communications
Publisher: Voicent Communications, Inc., License: Shareware, Price: USD $2.50, File Size: 110.6 MB
Platform: Windows

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

cc-Modeler Professional Call Center software simplifies staffing, scheduling and optimizing service in your Call Center - no matter whether it is large or small.

Features:
- Identify your staffing needs for each period throughout the day.
- Handle multiple shifts and planned breaks, so that you can optimize agent schedules.
- Provide...

Category: Business & Finance / Business Finance
Publisher: Belgrave Park Pty Ltd, License: Shareware, Price: USD $89.00, File Size: 14.7 MB
Platform: Windows

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-Call reports, providing protection from prosecution for occasional, accidental rule...

Category: Business & Finance / Database Management
Publisher: Voicent Communications, Inc, License: Freeware, Price: USD $0.00, File Size: 367.0 KB
Platform: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Call Center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, Call recording and personalized voicemail capabilities - and a lot more as well....

Category: Business & Finance / Applications
Publisher: PrettyMay Inc., License: Shareware, Price: USD $150.00, File Size: 5.5 MB
Platform: Windows

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Category: Business & Finance
Publisher: Terrasoft CRM Software, License: Demo, Price: USD $2490.00, File Size: 9.9 MB
Platform: Windows

An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: Call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send Call notifications to your pager and voice...

Category: Internet
Publisher: Pingram Software, License: Shareware, Price: USD $39.95, File Size: 2.3 MB
Platform: Windows

This solution was especially developed for working with salesforce.

This solution was especially developed for working with salesforce.com - requires Professional, Enterprise, Unlimited or Developer Edition.

Features:

- Integration of the salesforce Call Center adapter and SoftPhone version 3
- Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the...

Category: Internet / Communications
Publisher: Mirage Computer Systems GmbH, License: Shareware, Price: USD $126.52, File Size: 24.8 MB
Platform: Windows

System Center Configuration Manager 2007 R2 comprehensively assesses, deploys, and updates servers, client computers, and devices-across physical, virtual, distributed, and mobile environments.

System Center Configuration Manager 2007 R2 comprehensively assesses, deploys, and updates servers, client computers, and devices-across physical, virtual, distributed, and mobile environments. Optimized for Windows, it is the best choice for gaining enhanced insight into and control over IT systems. With up to 70% of a system's total cost being incurred in the form of...

Category: Software Development / Misc. Programming
Publisher: Microsoft, License: Shareware, Price: USD $0.00, File Size: 8.6 MB
Platform: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.

Axon is a virtual PBX designed to manage calls within a business or Call Center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced...

Category: Business & Finance
Publisher: NCH Swift Sound Software, License: Freeware, Price: USD $0.00, File Size: 323.2 KB
Platform: Windows, ME, NT 4.x, XP, 2000, 2003, Vista

CleverCell Phone Manager is an easy-to-use program designed for an automatic logging and synchronization of your GSM phone data with PC. It also has handy multimedia center for pictures and melodies management. SMS sending support.

CleverCell Phone Manager is an easy-to-use logging, multimedia and synchronization software designed for mobile phones. Every cell phone owner can take advantage of using this software! Program can automatically log and synchronize data of your GSM phone with PC. It also has Multimedia Center for viewing pictures, playing melodies and loading games. Store all your important...

Category: Utilities
Publisher: CleverCell Software, License: Shareware, Price: USD $24.95, File Size: 1.2 MB
Platform: Windows

Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse.

Easy-to-use Contact Manager for small business and home users that organizes your personal Call Center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet...

Category: Business & Finance / Applications
Publisher: Sitex Ltd., License: Shareware, Price: USD $20.00, File Size: 1.5 MB
Platform: Windows

Smart Call Manager for Symbian answers incoming calls with only one button, rejects incoming calls, callbacks the caller, plays predefined sound. It makes your smartphone a personal secretary, which helps to personalize your approach to every caller.

Smart Call Manager for Symbian OS is an essential suite to handle incoming and outgoing calls, record and log every and each conversation, set up and use Answering Machine, create and classify your own short text messages (SMS) and audio messages to automate your calling activities (no built-in Dictaphone is required at all - sounds are recorded using built-in microphone) and...

Category: Utilities / System Utilities
Publisher: Eltima Software, License: Freeware, Price: USD $0.00, File Size: 110.4 KB
Platform: Unknown

The System Center Service Manager Authoring Tool is a tool for customization and extension of the builtin functionality in System Center Service Manager.

The System Center Service Manager Authoring Tool is a tool for customization and extension of the builtin functionality in System Center Service Manager. This release supports modifying existing Process Management Packs and creating new Management Packs that define extensions to the Service Manager database for tracking additional information, customizations...

Category: Utilities / Misc. Utilities
Publisher: Microsoft, License: Freeware, Price: USD $0.00, File Size: 164.4 MB
Platform: Windows

SPA Call Manager is a software utility that deals with Linksys SPA series VoIP phones.

SPA Call Manager is a software utility that deals with Linksys SPA series VoIP phones. It is mainly designed for directory replication but supports numerous other functions of the phones. You can retrieve Calls and the Directory. With this app you will be

Category: Internet / Terminal and General Utils
Publisher: ssh-lroot.net, License: Freeware, Price: USD $0.00, File Size: 4.3 MB
Platform: Windows, Vista

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

Answering Machine for scripting your own professional Call Center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email...

Category: Internet / Communications
Publisher: Tim, License: Shareware, Price: USD $199.00, File Size: 4.4 MB
Platform: Unknown

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database.

Whether you are a Call Center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and behavior.

Category: Internet / Communications
Publisher: CTI Software, License: Freeware, Price: USD $0.00, File Size: 2.4 MB
Platform: Windows

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance.

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of Call Center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk...

Category: Utilities / Misc. Utilities
Publisher: KoolToolz, License: Freeware, Price: USD $0.00, File Size: 14.7 MB
Platform: Windows

With WebEx Sales Center, provided by InterCall, you can meet instantly with prospects around the globe—and capture their attention with lively, interactive presentations and product demos.

With WebEx Sales Center, provided by InterCall, you can meet instantly with prospects around the globe—and capture their attention with lively, interactive presentations and product demos. Bring subject-matter experts into any Call on the fly. Then post presentations, meeting notes, and other resources in personalized portals that your prospects can access any time. Empower...

Category: Business & Finance / Business Finance
Publisher: WebEx Communications Inc., License: Shareware, Price: USD $19.00, File Size: 9.3 MB
Platform: Windows

The events of S.

The events of S.T.A.L.K.E.R.: Call of Pripyat unfold shortly after the end of S.T.A.L.K.E.R.: Shadow of Chernobyl. Having discovered about the open path to the Zone Center, the government decides to hold a large-scale military "Fairway" operation aimed to take the CNPP under control.

Category: Multimedia & Design / Multimedia App's
Publisher: GSC Game World, License: Freeware, Price: USD $0.00, File Size: 423.2 MB
Platform: Windows

School Manager is the ultimate school and education center management system in the world.

School Manager is the ultimate school and education Center management system in the world. This is a software application designed to address all aspects of non-traditional and traditional education. It is used by training Center, tuition Center, language Center, institutes, colleges, associations, Montessori, private school, pre-school, martial arts school,...

Category: Business & Finance / Business Finance
Publisher: Tapfantasy Sdn Bhd, License: Freeware, Price: USD $0.00, File Size: 164.1 MB
Platform: Windows

The change auditing and reporting is a critical management process to prevent erroneous and unauthorized changes of System Microsoft Center Virtual Machine Manager configuration.

The change auditing and reporting is a critical management process to prevent erroneous and unauthorized changes of System Microsoft Center Virtual Machine Manager configuration. The virtual infrastructure is maintained by many administrators and you need to have full control over every change that happens to prevent unplanned outages and faulures. NetWrix Change Reporter...

Category: Utilities / Network
Publisher: NetWrix Change Reporting and Auditing for System Center Virtual Machine Manager, License: Freeware, Price: USD $0.00, File Size: 3.1 MB
Platform: Windows

TapiRex caller id software shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database.

TapiRex caller id software shows a contact for an incoming phone-Call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ...). The program can even show incoming calls on any telephone plugged to any computer in your network (client-server mode). Any developer can extend the program...

Category: Internet / Internet Phone and Teleconferencing
Publisher: Scavix Software Ltd. & Co. KG, License: Shareware, Price: USD $26.90, EUR19.9, File Size: 4.0 MB
Platform: Windows

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor Call-Center agents. Save time and money managing your recordings. Easily save and review recorded...

Category: Utilities / System Utilities
Publisher: Cyber Futuristics India Pvt.Ltd., License: Shareware, Price: USD $14.95, File Size: 2.6 MB
Platform: Windows

Call Biller for Skype is a plug-in or add-ons for Skype.

Call Biller for Skype is a plug-in or add-ons for Skype. Call biller for skype is very useful to those who are using Skype credit calls frequently for Skype calling.

Call Biller for Skype has good features. Call Biller for Skype shows charges of every calls. Hence one can keep track of Call charges spent on any particular Skype User.
...

Category: Internet / Communications
Publisher: Narola Infotech, License: Demo, Price: USD $0.00, File Size: 814.0 KB
Platform: Windows

Advanced Contact Manager is a simple contact management solution for your sales and technical support teams to keep track of your customers, open issues and call and contact history.

Advanced Contact Manager is a simple contact management solution for your sales and technical support teams to keep track of your customers, open issues and Call and contact history. Advanced Contact Manager can help your team handle all incoming and outgoing calls, track the history of client contacts and monitor performance of everyone in the team.Advanced Contact...

Category: Business & Finance / Project Management
Publisher: Xpress Software Inc., License: Shareware, Price: USD $49.95, File Size: 15.2 MB
Platform: Windows